Head of Operations, Managed Transportation

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Last Mile Operations Manager at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.

What Your Day-to-day Will Look Like Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers

train staff on company policies and procedures

Ensure compliance with corporate warehouse policies, procedures, and programs

Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems

Use route planning software to build efficient delivery routes

Manage the dispatch of contract carriers and resolve issues throughout the day

Train and develop contract carriers, and dispatchers to meet and exceed customer expectations

Experience with Microsoft Office such as Word, Outlook, and Excel.

It’d Be Great If You Also Have Bachelor’s degree in business, logistics, or similar

Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally

Experience mentoring, training, and guiding newer/less-experienced team members

Bilingual English/Spanish (read, write, and speak both languages)

Strong business acumen with the willingness to act in partnership with management teams

Why Join Us Our Benefits Comprehensive medical, dental, and vision plans

401(k) retirement plan with up to 5% company match

Pre-tax accounts to help streamline eligible expenses

Company-paid disability and life insurance

Employee Assistance Program (EAP)

Paid time off, company holidays, and volunteer days

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.