Head of Operations & Business Management

Senior Operations Manager – Bedding

The Senior Operations Manager will direct daily activities of Operations Managers and Supervisors across multiple shifts at our bedding and foam manufacturing plant. You will optimize our bedding and foam manufacturing operations. This critical leadership position will oversee all aspects of plant operations, driving efficiency, quality, and safety while meeting production targets and fostering a culture of continuous improvement.

Operations & Production Management

Maintain all disciplines across multiple shifts for Standard Operating Procedures (SOPs), audits, safety, and housekeeping

Provide quality parts/product to ensure daily and weekly production schedules are consistently met

Coordinate with maintenance teams to keep machines, tools, and assembly lines operating at peak efficiency

Collaborate with Industrial Engineering to establish correct incentive standards on machines and assembly lines

Plan forward capacity by working with purchasing and inventory control to achieve and maintain product flow that meets production and financial objectives

Quality & Process Improvement

Partner with Product Quality Teams to maintain SOPs, conduct audits, and ensure the highest quality of parts and finished products

Work with Product Quality Team and Lean Six Sigma professionals to drive continuous process quality improvements

Lead efforts to develop new processes and improve products by working with internal customers, suppliers, and domestic/overseas vendors

Safety & Environmental Management

Partner with Environmental and Clean Up teams to maintain an optimal work environment throughout the plant

Ensure shift personnel adhere to the highest standards of shop floor organization and plant cleanliness

Champion workplace safety initiatives and compliance across all shifts

Lead, mentor, and develop Operations Managers, Supervisors, and production personnel across multiple shifts

Coordinate and manage the work of employees by directing team members to meet departmental and plant goals

Ensure performance reviews are completed, define clear goals, and participate in administering performance evaluations

Manage employee performance and assist team members in improving through coaching, mentoring, and performance reviews

Recommend, plan, and implement employee training and skill development activities

Facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and company‑offered learning opportunities

Manage resources to optimize equipment, facilities, employees, methods, and materials

Financial Management

Drive cost‑effective operations while meeting quality and production targets

Demonstrate Ashley Furniture's Core and Growth Values in the performance of all job functions

Bachelor's degree in Operations Management, Industrial Engineering, Manufacturing, or related field (Master's degree preferred)

7‑10+ years of progressive operations management experience in manufacturing environments

5+ years of experience in bedding, foam, furniture, or related manufacturing industries, preferred

Proven track record managing large‑scale manufacturing operations across multiple shifts

Demonstrated experience leading and developing operations teams and supervisors

Deep understanding of foam manufacturing processes, including cutting, laminating, and assembly operations

Strong knowledge of Lean Manufacturing and Six Sigma methodologies

Experience with Standard Operating Procedures (SOPs) development and implementation

Proficiency with ERP systems, production planning software, and data analytics tools

Experience with automated manufacturing equipment and production technologies

Strong understanding of incentive standards and industrial engineering principles

Health, Dental, Vision, and Employee Assistance Program

Paid Vacation, Holidays, and Your Birthday off

Ashley Wellness Centers (location specific) and Medical Tourism

Life Insurance

Continuous Improvement/Operational Excellence

Does not rely on reports to run the business, but rather goes to the work that is being done and sees if the work is being done right for him/herself.

Has an insatiable curiosity and takes a "Go and See" approach to understand the current state of the business and the competitive realities

Understands the customer’s needs and wants, then challenges current ways of doing business that inhibits growth and organizes work to meet those needs

Strives to be the BEST by improving the quality of processes, reducing costs, doing more business, being profitable, and growing the business

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility.