Hotel Head Of Housekeeping

Housekeeping Manager job at AccorHotel. San Francisco, CA.

Fairmont is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

Job Description
Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. Your leadership skills and the values you model as Housekeeping Manager will inspire your team - not only to ensure an exceptional in-room guest experience, but also to grow their careers with Fairmont.

What is in it for you: Reporting to the Director of Rooms Housekeeping, responsibilities and essential job functions include but are not limited to the following:

Consistently deliver professional, friendly, and engaging service to guests and colleagues

Lead and manage daily housekeeping operations, ensuring adherence to service standards

Supervise and inspect guest rooms, public areas, and back-of-house spaces for cleanliness and quality

Implement and maintain rigorous quality control programs, including daily inspections and audits

Respond promptly to guest concerns, documenting issues and coordinating with relevant departments

Conduct regular departmental meetings to align goals and foster communication

Train and develop team members on cleaning procedures, equipment usage, safety protocols, and brand standards

Manage departmental budget responsibly, optimizing resources and controlling costs

Oversee recruitment, onboarding, and continuous training of housekeeping staff

Monitor employee performance, providing feedback, coaching, and recognition to maintain high standards

Address performance issues through mentoring, retraining, and corrective action when necessary

Balance operational, administrative, and team needs effectively

Ensure compliance with departmental policies and procedures

Report maintenance issues promptly and follow up to ensure resolution

Maintain accurate records of inspections, evaluations, and training activities

Uphold all safety and sanitation policies and procedures

Collaborate with Front Office and Engineering teams to resolve guest concerns and quality issues

Foster a culture of accountability, pride, and teamwork within the department

Perform other duties as assigned by leadership

Salary Range: $78,500-$97,500 USD Gross Annually

Qualifications

At least 1-2 years previous leadership experience in Housekeeping or Rooms Division required

Computer literate in Microsoft Window applications preferred

University/College degree in a related discipline an asset

Excellent communication and organizational skills

Strong interpersonal and problem‑solving abilities

Highly responsible & reliable

Ability to work cohesively as part of a team

Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information
All your information will be kept confidential according to EEO guidelines.

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