Head of International Compliance Operations

The Manager, Operations - International is responsible for leading and optimizing a multi-modal transportation operation spanning domestic and international air freight forwarding and domestic trucking (FTL/LTL), and warehousing/distribution services for a diverse portfolio of B2B and enterprise accounts. This role owns end-to-end operational performance, from booking through final delivery, while managing both internal teams and a broad network of air carriers, ground carriers, agents, and third-party service providers. The ideal candidate is h ighly analytical, operationally hands-on, and experienced in managing complex air and ground transportation networks and customer relationships in a fast-paced, deadline-driven environment.
Network & Operational Performance Management
Own performance of a domestic and international air freight network as well as a domestic trucking (FTL/LTL) network
Monitor and drive KPIs including on-time transit, freight claims/damage rates, customer satisfaction, and cost efficiency per shipment
Identify performance gaps and implement corrective actions across origin/destination teams, agents, and carrier partners
Ensure efficient booking, routing, and capacity planning across air and ground networks
Carrier & Vendor Management
Build and manage relationships with airlines, air freight agents/GSAs, and domestic trucking carriers (FTL/LTL)
Lead regular business reviews with carriers and agents to ensure SLA compliance and continuous improvement
Partner with leadership on carrier/agent selection , rate negotiation, onboarding, and contract management
Ensure adherence to safety, regulatory, and company standards across the network
Customer & Account Management
Serve as primary operational contact for key accounts across domestic and international air freight and domestic trucking shipments
Manage complex customer relationships, including manufacturing, retail, and enterprise clients
Oversee project pricing, quoting, and execution for large-scale and time-critical initiatives
Handle escalations and drive root-cause resolution to improve customer satisfaction (NPS/CSAT)
Multi-Modal Operations Oversight
Oversee daily operations across:
Domestic air freight forwarding , including time-critical and next-flight-out shipments
International air freight forwarding (import/export)
Domestic trucking, including full truckload (FTL) and less-than-truckload (LTL) service
Warehousing, distribution, and specialized project coordination
Coordinate across internal teams (operations, warehouse, customer service, pricing)
Data Analysis & Continuous Improvement
Leverage data to identify trends, inefficiencies, and cost drivers across trade lanes
Develop dashboards, reporting, and performance scorecards
Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies
Cost & Financial Management
Manage freight cost structures, rate management, and profitability by lane and account
Analyze cost drivers and identify savings opportunities across air and trucking spend
Ensure adherence to budgets while maintaining service quality
Support business development initiatives and strategic growth opportunities

Lead hiring, training, and development of operations staff
Drive workforce planning and staffing strategies across business lines
Foster a culture of accountability, compliance, and continuous improvement
Manage day-to-day operational challenges including delays, damages, and service failures
Make real-time decisions balancing customer expectations with operational realities
Navigate complex, high-value, and time-sensitive international logistics projects

Bachelor's degree in Supply Chain, Logistics, Business, or related field (or equivalent experience)

• 7+ years of experience in air freight forwarding, domestic trucking, or 3PL logistics operations
• Experience managing carrier networks, including airlines and domestic trucking (FTL/LTL) partners
• Proven ability to manage complex domestic and international B2B customer relationships
• Strong analytical skills (Excel, BI tools, or similar)
• Experience with freight forwarding/TMS platforms (e.g., Experience with time-critical, next-flight-out, or charter air freight shipments

Experience with domestic FTL/LTL routing and dispatch software
Lean/Six Sigma certification or equivalent
Additional language proficiency a plus

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Manual dexterity and visual acuity are needed to operate normal office equipment, such as a computer, telephone, and copier. Environmental/Working Conditions:
This role will work out of our corporate office in Eagan, MN. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
~ Work is performed in an indoor office environment and involves frequent contact with customers, vendors, employees, and the public

We are a fast-growing logistics and transportation company with three areas of business. Anderson Cargo Services specializes in domestic and international air freight forwarding , domestic trucking, and custom shipping solutions for B2B and enterprise clients. Allegro Home Delivery specializes in nationwide home deliveries of large-scale items. DataTrec offers data center relocations and provides safe, secure, high-speed transportation services and logistics for data center enterprise equipment.
ACS Logistics Holdings provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, transfer, leaves of absences, compensation and training.