Head of Technical Programme Management

Technical Program Manager

Reports to: Platform Manager or CIO / CTO

Technology

The Program Manager is responsible for orchestrating complex, cross-team technology initiatives that span Platform, Development, Operations, and Product at CLI.

This role exists to ensure that multi-system, multi-team initiatives move forward predictably, with clear sequencing, managed dependencies, and transparent risk-without burdening engineering teams with coordination overhead.

The Program Manager does not own feature delivery or people management. Instead, the role serves as the execution backbone for platform- and system-level initiatives that no single team owns end-to-end.

This role closely partners with Platform leadership and Development teams to support CLI's DevOps operating model: embedding operational readiness, reliability, and delivery discipline directly into how work is planned and executed.

Identify, sequence, and manage inter-team dependencies and critical paths

Maintain momentum across initiatives that cut across Platform, Development, and Operations

Ensure delivery is predictable, risks are visible, and tradeoffs are explicit

Dependency, Risk & Readiness Management

Proactively surface risks, constraints, and delivery blockers early

Platform & Development Partnership

Work closely with Platform Managers, Architects, and Development Leads to understand system impacts

Support DevOps ways of working by reducing handoffs and ambiguous ownership

Help teams plan work in a way that balances delivery speed with platform stability

Maintain clear program artifacts (roadmaps, dependency maps, risk dashboards)

Facilitate planning, review, and alignment forums without creating unnecessary ceremony

Establish lightweight, repeatable practices for dependency tracking and delivery hygiene

Contribute to maturing CLI's execution discipline as platforms scale

Help institutionalize learnings from major initiatives

Cross-team initiatives ship with fewer surprises

Engineering and Platform leaders spend less time coordinating and escalating

Leadership has confidence in timelines, risks, and tradeoffs

5-10+ years of experience in Technical Program Management, Engineering Program Management, or similar roles

• Technical fluency with modern software systems (cloud, APIs, DevOps lifecycles)
• Experience partnering closely with platform, infrastructure, or reliability teams

Familiarity with DevOps and Agile delivery models

Background working in SaaS, real-time platforms, or high-availability environments

Experience with telecom projects (particularly call centers)

Experience supporting platform migrations, reliability initiatives, or system modernization