Technical Operations Manager

Position Overview The Technical Operations Project Manager will lead cross‑functional operational and data‑focused initiatives that support critical business workflows, reporting operations, ticketing systems, and service delivery processes. The role combines project management, operational process improvement, technical coordination, and data workflow oversight within a fast‑paced and highly collaborative environment. Perks Hybrid work environment providing flexibility and collaborative team engagement Opportunity to influence operational modernization, ticketing workflow improvements, and process optimization initiatives Inclusive and team‑oriented culture that values collaboration, innovation, and continuous learning Responsibilities Oversee operational workflows related to recurring reporting, data production, validation processes, ticketing operations, and service delivery across multiple stakeholders Conduct assessments of current data operations, ticketing systems, team structure, and operational procedures while identifying opportunities for workflow optimization, scalability, and process improvement Develop actionable recommendations and help drive implementation and execution of operational improvements across reporting workflows, service management processes, and support operations Manage multiple concurrent projects involving operational improvements, reporting processes, workflow coordination, and cross‑functional priorities Partner with business and technical stakeholders to troubleshoot operational issues, resolve data discrepancies, improve ticket visibility, and enhance reporting workflows Maintain process documentation, quality standards, and operational controls to support consistency, compliance, and service reliability Qualifications Minimum 6 years of experience in project management, technical operations, data operations, IT operations, ticketing/service management environments, or related business technology functions Experience working with SQL or similar database/query tools and familiarity with relational database concepts Understanding of operational reporting workflows, data extraction processes, ticketing systems, and technical business operations Proven ability to assess workflows, identify operational inefficiencies, and drive process improvements within complex environments Experience working with or evaluating ticketing/help desk platforms, service workflows, or operational support functions preferred Strong analytical, organizational, and problem‑solving skills with high attention to detail Excellent communication and collaboration skills across technical and non‑technical teams Compensation and Benefits $55‑75/hr (DOE), plus medical, dental, vision, and voluntary life insurance, an employee assistance plan (EAP), commuter and transit benefits for those working on average 30 or more hours per week, and an employee retirement plan. EEO Statement Scion Staffing, Inc. is an equal opportunity employer and service provider and does not discriminate based on race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief, or any other protected class. We are committed to the principles of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and the candidates we represent. For opportunities located in a region that have enacted fair‑chance, arrest or conviction‑based employment ordinances, Scion Staffing proactively follows the enacted guidance and considers all qualified applications with arrest and conviction records. #J-18808-Ljbffr Scion Staffing