Overnight Liaison

The Patient Access Liaison (PAL) is a field-based patient access and reimbursement specialist responsible for supporting patients, caregivers, healthcare providers, and sites of care in navigating insurance coverage and reimbursement pathways for Amgen therapies.

The PAL Manager serves as a key resource in helping stakeholders understand payer requirements, prior authorization processes, reimbursement considerations, and available patient support resources. The role focuses on ensuring timely and sustained access to therapy by addressing reimbursement barriers and providing education to patients and providers on coverage and financial assistance programs.

Working within a collaborative field environment, the PAL partners with internal teams including Market Access, Medical Affairs, Advocacy, Marketing, Case Management, and Site of Care teams to support the patient journey. The role operates with independence in managing assigned patient cases and contributes field insights that inform broader access strategies.

Patient Access and Reimbursement Support

Serve as a resource on patient access and reimbursement for infused and specialty therapies.

Assist patients, caregivers, and healthcare providers in navigating insurance benefits, prior authorization requirements, and reimbursement processes.

Support the identification and resolution of access challenges, including coverage questions, prior authorization barriers, and denied claims.

Provide education regarding coding and billing considerations relevant to therapy access.

Develop relationships with patients and caregivers through phone, virtual, and in-person engagement.

Educate patients on coverage considerations and the steps required to obtain prior authorization.

Provide information regarding co-pay assistance programs, national foundations, and free drug programs when appropriate.

Provider and Site-of-Care Education

Educate physician offices and sites of care on therapy coverage pathways and reimbursement processes.

Provide information regarding common prior authorization requirements, coding considerations, and billing practices.

Support healthcare providers and infusion centers in navigating reimbursement questions related to patient cases.

Support physician offices and sites of care in reviewing denied claims and identifying potential next steps.

Escalate complex or systemic reimbursement issues to appropriate internal stakeholders.

Partner with internal stakeholders including Market Access, Medical Affairs, Advocacy, Case Managers, and Site of Care teams to support patient access initiatives.

Share field insights regarding payer policies and reimbursement challenges.

Compliance, Safety, and Operational Excellence

Adhere to company policies, compliance guidance, and applicable to federal, state, and local regulations.

Ensure activities align with HIPAA privacy requirements and internal compliance guidelines.

Report adverse events and product complaints through established pharmacovigilance processes.

The professional we seek is detailed-oriented and customer-focused with these qualifications.

Master’s degree and 2 years of patient services and/or access and reimbursement experience

Bachelor’s degree and 4 years of patient services and/or access and reimbursement experience

Associate’s degree and 8 years of patient services and/or access and reimbursement experience

High school diploma / GED and 10 years of patient services and/or access and reimbursement experience

Doctorate degree and 2 years of patient services, and/or access and reimbursement, experience

Master's degree and 4 years of patient services, and/or access and reimbursement, experience

Bachelor's degree and 6 years of patient services, and/or access and reimbursement, experience

Experience supporting buy-and-bill or infused pharmaceutical therapies

Understanding of reimbursement processes including prior authorization, appeals, and denied claims management

Knowledge of HIPAA guidelines and FDA regulatory requirements

Familiarity with internal and OIG compliance guidelines

Experience working in cross-functional field teams

Proficiency in Microsoft Office, CRM, AI and relevant systems

Access and reimbursement knowledge

Prior authorization processes

Healthcare reimbursement systems

Coding and billing awareness

Compliance and privacy requirements

Decision quality

Ability to respond rapidly to urgent access needs to prevent treatment delays or lapses

Ability to operate effectively in matrix field environments

Travel up to 50%, including occasional overnight and weekend commitments

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.

A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan

Stock-based long-term incentives

Award-winning time-off plans and bi-annual company-wide shutdowns

Flexible work models, including remote work arrangements, where possible

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.