Head of Project Management

Reporting to the Vice President of Operational Excellence and Clinical Services, the Project Manager, Operational Excellence supports the management of operational initiatives that advance South Shore Health’s strategic goals and priorities. This position manages a portfolio of initiatives from intake through stabilization that drive efficiency, productivity, and clinical and operational growth. With a focus on collaboration, communication, and structured project execution, the Project Manager works closely with stakeholders across clinical and operational domains to support decision‑making, maintain alignment, and ensure project progress. The Project Manager contributes to building organizational project management and process improvement capabilities and supports consistent, reliable execution of operational initiatives.

Manages multiple operational projects and supports implementation in partnership with key stakeholders.

Conducts project intake and assists in defining scope, timelines, resources, and objectives.

Documents current and future‑state workflows and maintains project schedules, risks, and assumptions.

Identifies and escalates project risks and supports development of mitigation strategies.

Incorporates key performance indicators such as productivity, financial, and patient experience metrics to assess effectiveness of operational initiatives/projects implemented.

Utilizes standard methods and tools for performance improvement and problem-solving (PDSA cycles, LEAN, rapid cycle improvements, etc.)

Coordinates project communications and prepare summaries and status reports for stakeholders.

Supports post‑project reviews to identify lessons learned and ensure stabilization.

Builds effective relationships with project owners, clinical and operational leaders, IT, and other stakeholders,

Maintains project templates and tools to support consistent project executions

Supports advancement of project management and process improvement practices across the organization.

Bachelor's degree, master’s degree preferred.

Minimum Work Experience

3-5 years project management experience preferred. Proven ability to manage cross‑functional projects and coordinate multidisciplinary teams.

Skilled in supporting change initiatives and building consensus among diverse stakeholders.

Proven ability to excel and achieve results in a team-oriented, matrixed environment.

Knowledge of project management, change management and process improvement techniques and tools.

Strong knowledge of data collection and data analysis techniques.

Ability to interpret project‑related documents.

Expertise in Microsoft Office Suite (Excel, Word, PowerPoint and Visio) and Microsoft SharePoint.

Ability to analyze data and create visualizations in Microsoft Excel; familiarity and experience with other visualization tools such as Tableau or Power BI, preferred.

Ability to support innovation and change.