Part-Time Head of Operations

Position Overview Our Operations Manager, reporting to the District Operations Manager, provides operational oversight of the Service team, ensuring daily excellence across the gym. The role involves customer service, revenue monitoring, retail and membership compliance, facility inspections, and collaborative performance improvement with sales, fitness, facilities, and marketing teams.

Position Purpose Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information for members, guests, and staff.

Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.

Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.

Ensuring high‑quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.

Ensuring compliance with health and safety regulations, maintaining proper certifications, and implementing safety protocols.

Supervising the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.

Partners with Sales, Fitness, Facilities and Marketing teams to improve overall gym performance and uphold brand standards.

Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.

Qualifications 2‑3 years of operations management experience

Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.

3‑4 years of customer service experience

Excellent relationship building and influencing skills with people at all levels and in all functions.

and good time management, organizational, and record‑keeping skills.

Excellent MS Office skills

The Operations Manager must be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence.

Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.

A management team that cares about your professional development.

Discounted Personal Training, and merchandise – including supplements.

Daily Pay offered – access your funds before payday.

Competitive pay plus vacation, holiday, and sick pay.

Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered.

Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

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