Head of Client Support Services

Location: 6450 innovation Blvd, Fort Wayne, IN, 46818, USA

Employee Type: Full Time Exempt

In operation since 1952, Wildman is now a fourth-generation family business building more than a company—we are building a platform to glorify God, love and value people, and deliver industry-leading performance. With 8 locations across the Midwest, we provide industrial laundry services, first aid and safety solutions, and corporate apparel that help our customers stay clean, safe, and looking great.

We lead by serving, with a deep focus on customer intimacy and long-term relationships. Every team member is a steward of this mission—called to pursue excellence, lead with humility, and consistently deliver results that serve our customers, strengthen our communities, and help people flourish personally and professionally.

Success at Wildman means living out our values daily and building a generational company designed to endure, scale, and to wildly change lives.

Service Manager

Service Managers train, coach, and support a team of Route Service Representatives in order to meet and exceed customer retention, account growth, and gross profit goals by driving execution of route development, coverage, and customer satisfaction. Based on the experience of candidates and evolving business needs, this position may be changed to a Route Manager role.

Enjoy a base salary complemented by a weekly commission structure, along with opportunities for quarterly bonuses. Our attractive commission structure and unique perks are designed to reward your hard work and dedication.

Growth Opportunities: We invest in your development with comprehensive training programs, mentorship, and clear paths for advancement.

Be part of a collaborative team that values your ideas, fosters innovation, and encourages personal and professional growth.

Enjoy a healthy balance between your professional and personal life, along with additional benefits like our dream manager program that support your well-being.

Training and Development: Base of $70,000, +bonuses.

Ensure 100% route coverage each week for assigned Service Team (provide PTO and coverage support for ASR Team)

Drive to execution of 100% On-Time Delivery (OTD) fulfillment goals for Service Team

Ensure Service Team establishes and executes on targeted Vendor Managed Inventory (VMI) levels

Build superior route and customer knowledge to deliver Team Service Goals

Manage and execute on scheduled monthly route ride-alongs

Schedule and execute customer intimacy program to deliver scheduled visits and enhance customer relationships

Develop and execute plan for cross-product segment training with Service Team to drive Company growth

Lead, coach, and support development for Service Team

High school diploma or GED equivalency certificate required

1-3 years’ experience in a customer facing service-related role preferred

Prior route service experience a strong plus

Proven ability to develop strong product and customer account knowledge

Must be able to drive a truck/step van

Ability to read, enter and use efficiently a handheld computer

Ability to use telephone to communicate with customers and internal support personnel

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