Head of Programme Management

Established in 1993, ncgCARE is the proud parent of a diverse network of seven behavioral healthcare organizations specializing in outpatient counseling, community-based counseling, and treatment foster care.

Through our network of providers, ncgCARE is leading the way to excellence in behavioral healthcare. We provide the foundation for our provider partners to succeed through innovation, service excellence, best practice development, and a strong commitment to our employees.

We are seeking a ACT Program Manager who focuses on the client journey into and out of ACT services, with a critical emphasis on the referral pipeline. This role oversees referrals, intakes, and discharges, and manages the complex case team for admissions, referrals, and outreach purposes. Within their assigned region, this manager also provides direct oversight to local ACT teams on access and transition fidelity. Manages and monitors the ACT referral pipeline to ensure timely engagement, outreach, and follow-up from initial referral through first client contact

Supervises and coordinates complex case team functions related to admissions, referrals, transitions, and outreach efforts

Oversees foundational operational structures to ensure compliance with administrative standards, staffing requirements, and operational expectations

Ensure clients are connected to services quickly by managing referrals and outreach efforts.

Help drive operational success by monitoring team workflows, productivity, and service coordination.

Manage the referral pipeline and track client engagement from referral through first contact.

Supervise and support teams responsible for admissions, outreach, and complex case coordination.

Monitor operations, staffing, and workflows to ensure efficient services and compliance with program standards.

Master’s degree in Human Services, Social Work, Psychology, Counseling, Nursing, Healthcare Administration, or a related field required

Knowledge of North Carolina behavioral health service definitions, Medicaid requirements, and community mental health systems preferred

Ability to oversee operational workflows, referral management, staffing coordination, and productivity expectations

Strong organizational, communication, and problem-solving skills with ability to manage multiple priorities effectively

Experience working with interdisciplinary teams and coordinating care across providers and community stakeholders

Ability to review operational data, monitor compliance expectations, and support process improvement initiatives

Proficient in electronic health records (EHR), Microsoft Office, and operational reporting systems

Consumer-driven health plan coverage provided by Anthem

• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Licensure Residency Program for Full-time Clinical Staff

~ Legal Notice:

Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA).