Service Administrative Professional

Job Title
Performs routine (journey-level) administrative support work. Respond to routine inquiries related to public requests, administrative rules, regulations, policies and procedures and influences the demands of the service area. This position is responsible for improving business and community support for the transportation organization. Provides customer service support and receives as well as responds to public inquiries for transit information and/or services as it relates to Mobility Management. Works under general supervision, with latitude for the use of initiative and independent judgement. Assist with educating the general public on utilizing transit resources in a variety of settings. Ability to learn, understand, and teach the use of transit maps and schedules. Plans and coordinates special promotional events and activities related to general public transportation; Assist with presentations to the public on the benefits of mobility management for the community; Prepare, interpret, and disseminate information concerning transit agency programs. Manages transit data collected through various data collection purposes to generate various reports; Gathers Trip Log, Pre and Post Trip Log information, records data, and maintains the monthly Statistics Report: Uses transportation data to assist with the evaluation of transportation service options for persons with disabilities, the elderly and others who are transportation disadvantaged: Assists in the preparations, coordination, and participates in Regional Transportation Advisory Panel Meetings. Familiarize and interprets the Enhanced Mobility of Seniors and Individuals with Disabilities (Section 5310) programs; Assist Planning Division staff updated with Coordinating Council on Access and Mobility (CCAM), United We Ride (UWR), Mobility Services for All Americans (MSAA) and other federal coordination initiatives with federal programs: Coordinates with staff to ensure reporting data is accurate and provided on a regular and timely basis: Manages reception area by responding to the general public, answers, screens and forwards incoming calls; Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information: Reviews and distributes mail and other correspondence, processes letters, and performs other general clerical services; May research information to solve customer service problems, Ability to learn Federal Transit Administration (FTA) and Texas Department of Transportation (TxDOT) policies, procedures, and practices. May coordinate and schedule travel and appointments for staff. Administers, collects, and distributes fare system smart cards to the general public. Performs other such related duties as may be assigned. May require the ability to lift at least 25 lbs. Onsight work with some exposure to outdoor conditions and travel as necessary.
Required Knowledge, Skills, and Abilities
Knowledge of: principles and practices used in transit operations and planning. Federal and State transit rules and regulations. Identify transportation service needs and prepare and implement related work plans. Interpret applicable laws, rules, polices, and regulations.
Skill: in the use of standard office equipment and software
Ability to: respond to public inquiries in a timely manner and to communicate effectively; Communicate in both English and Spanish preferred.
Registration, Certification, or Licensure

May be required to be registered, certified, or licensed in a transit area
Valid/Current Texas Driver's License.
"Equal Opportunity Employer/Protected Veteran/Disability"