Network Customer Service Support

Summary

World Insurance Associates is a unique insurance organization offering top products and services from major providers, combined with attentive service from local agents. World is looking for a Network Administrator to help us monitor, implement and maintain our network infrastructure.

Essential Duties and Responsibilities

Install, monitor and configure network and internet systems.

Implement configuration changes on network components: routers, switches, access points.

Install new software/firmware, perform system upgrades, and conduct general maintenance.

Drive Continual Service Improvement through the evaluation of system errors and inefficiencies.

Assist with documenting infrastructure environments, processes, procedures, test plans, and project plans.

Provide operational support for internal customers on varying support issues.

Help ensure compliance with security policies, procedures, and standards.

Unbox, configure, rack and stack network equipment.

Manage and maintain Zoom phone and Zoom Contact Center.

Zoom Phone administration involves managing user licenses, call routing, phone numbers, and device provisioning within the Zoom web portal. Key duties include configuring call queues, auto-receptionists, and voice policies to ensure 99.999% uptime, while also managing compliance, SMS settings, and reviewing analytics to optimize communication flow and user productivity.

This is a hybrid position located in Iselin NJ.

Qualifications

Prior experience in a medium environment (greater than 20 locations and 500+ employees).

Minimum 3 years of relevant Operating System experience for Palo Alto PanOS, IOS, Meraki, Windows, Linux.

Minimum 3 years of experience with Zoom Phone and Contact Center.

Knowledge of IPv4/6, BGP, EIGRP, OSPF, RIP, STP, VTP, QOS, 802.1X, PKI, and the OSI Model.

Knowledge of Next Generation Firewall and Remote Access/VPN methodologies.

Knowledge of Wireshark, TCPdump, Syslog, Cisco Prime, and Visio.

Good communication, writing, and editing skills to transfer information to individuals involved in the development process.

Experience with site-to-site and point-to-site VPNs.

Preferred: One or more certifications including Network+, CCNA, CCNP.

Ability to lift 50 pounds, climb ladders, and maintain/install roof mounted wireless hardware.

Participate in on-call rotation and ability to travel regularly.

Up to 50% travel depending on operational activities.

Equal Employment Opportunity

At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Compensation

This is a New Jersey based position with a competitive benefits package. The base salary ranges from $100k to $120k, with bonus eligibility. Actual compensation will depend on experience, qualifications, and business needs.

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