Head of Operations Management (m/w/d)

Operations Manager
Full-Time
Parking Operations Management
SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.
Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.
Deliver on our Promise by ensuring every moment matters for our clients by resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.
Ensure that proper parking, security, and cash control procedures are followed.
Maximize profitability through revenue development, facility marketing, cash control procedures, expense reviews, and managing the operation's budget.
Perform general accounting duties such as accounts payable, payroll, and petty cash.
Monitor facility maintenance for cleanliness standards.
Monitor and review all damage claims. Recommend and implement plans or programs to improve the safety of operations to prevent the occurrence or reoccurrence of similar claims.
Implement all policies and procedures to ensure compliance with all OSHA laws.

Demonstrates ability to lead, manage and motivate a diverse group of team members.
Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
Ability to react and problem-solve quickly.
Experience using various computer applications/systems (e.g., Microsoft Office Suite). Ability to learn internal computer programs.
Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting.
As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records.
If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact View email address on click.appcast.io.