Head of Project Management and Operations

Banking Operations Project Temp Join Our Team as a Banking Operations Project Temp

Looking for an opportunity to gain hands-on experience in banking operations, project coordination, and process improvement? Our Banking Operations Project Temp role offers a unique chance to contribute to meaningful projects while building valuable skills in a collaborative and supportive environment.

In this role, you'll work closely with our Banking Operations team to support key initiatives, improve operational documentation, assist with process enhancements, and help ensure critical projects stay on track. You'll gain exposure to a variety of operational functions while developing experience in project support, documentation management, reporting, and cross-functional collaboration.

If you're organized, detail-oriented, and eager to learn, this temporary position provides an excellent opportunity to expand your professional experience, make a meaningful impact, and contribute to the continued success of our Credit Union.

Here's a little about us: Heritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams. Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed. Strengthen Culture & Community

Position Purpose This temporary position provides project and administrative support to the Banking Operations team. The Project Temp assists with projects as assigned, such as reviewing, cleaning up, organizing, and tagging procedures, and supports day-to-day operational tasks to help ensure work is completed accurately, timely, and in alignment with credit union policies and applicable regulations.

Essential Functions and Responsibilities Provide project support to Banking Operations, including tracking tasks, coordinating inputs, and meeting assigned deadlines.

Support documentation management by organizing files and resources, maintaining version control as directed, and ensuring materials are appropriately stored and accessible.

Assist with data entry, reconciliations, and basic reporting as assigned; Prepare and distribute routine communications, job aids, and updates related to assigned projects and operational changes.

Participate in process improvement efforts by identifying gaps, documenting observations, and proposing updates for review.

Provide general administrative support to the team (e.g., scheduling assistance, meeting notes, copying/scanning, and other office support) as assigned.

Assist with operational support tasks for Banking Operations workflows, following established procedures and guidelines.

Support quality control activities such as checklist completion, document review, and audit preparation tasks as directed.

Maintain confidentiality and handle member and operational information in accordance with policies, procedures, and applicable regulations.

Collaborate with Banking Operations staff and other departments to obtain information, resolve routine questions, and support assigned deliverables.

Use standard software tools (e.g., Microsoft Office and internal systems as trained) to complete tasks, update trackers, and maintain records.

Attend team meetings, provide status updates on assigned work, and escalate risks or roadblocks to the supervisor.

Provide support coverage for peak periods or special initiatives, as assigned, to help ensure timely completion of operational work.

Follow all credit union policies and procedures and comply with applicable federal and state laws and regulations related to the work performed.

Assist Banking Operations leadership with special projects, research, and reports as assigned.

Education/Certification: High school diploma or equivalent required. Additional coursework or prior experience in an office, banking, or operations environment is a plus.

Basic knowledge of general banking/credit union operations preferred and the ability to learn applicable policies and procedures. This position requires the employee to gain a working knowledge of Bank Secrecy Act (BSA) requirements as they relate to assigned tasks. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.

Experience: Previous experience in an administrative, office, or operations support role preferred.

Ability to always project a professional appearance and positive attitude. Ability to follow written procedures, manage multiple tasks, and meet deadlines. Salary: $19.54 - $24.43 per hour (depending on experience)

Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.