Head of Operations & Business Management

Title: Director of Operations Compensation: $150,000-$160,000 per year

Job Overview The Operations Director will be responsible for directing and implementing company policy to ensure compliance with contract responsibilities.

Roles & Responsibilities Expanding business within Strategic Accounts / Clients, negotiating increases with Customers, reduction of operating costs, and or changes in schedules or processes

Directing operations necessary, both directly and through subordinate managers, to carry out contractual responsibilities and profitability that meet both the Customer’s contractual expectations but to exceed their service expectations resulting in the creation of complete Customer satisfaction.

Maintain a safe work environment for self and employees by implementing comprehensive safety, recognition, and training programs

Ensure compliance with local, state, and federal regulations, such as FLSA, OSHA, ADA, etc.

Budget compliance for identified Accounts Manage and retain a qualified (individually or through subordinate) staff that is reasonably satisfied with position and compensation, understands, and is trained for their position and has a clear line of sight to the goals and expectations of the company and recognized the impact their contributions to the Company

Provide managerial authority over Regional Operations Director(s)

Participate in the development and implementation of company goals and strategic vision

Travel is required for this position

Education and/ or Experience Bachelor’s degree in business, communications, or a related field from a four-year college or university with 5-10 years of experience; Certificates, Licenses, Registrations May be required to have a valid driver’s license.

Supervisory Responsibilities Carries out management responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, planning, assigning, and directing work; performance evaluations; addressing complaints and resolving problems. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For information about SBM's benefits, please visit SBM's website at:

Careers - SBM SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status. At SBM, we deliver soft services facilities management through innovative technology, exceptional quality, and empowered associates on a global scale.