Parts and Counter Sales Customer Service

The Parts and Service Coordinator will coordinate parts and service inquiries; may deal with customer and/or internal service inquiries for parts, including identification, provide part numbers and availability. Processes orders for parts and assists with scheduling techs for service and billing for service. Will maintain a parts inventory and may process warranty claims. Role could be performed by an employee with a minimum of a high school education or equivalent and one year of experience.

Assist and order parts for technicians

RTP parts from technicians' inventories

Identifying/researching parts

Shipping and receiving

Cycle count inventories

Maintain inventory control system, including updating computer as required, and assist with audits conducted by company auditors.

Requisition parts from Troy, including following up on purchase orders and correspondence involving back orders. Assist in the training and cross training of other individuals in the office.

Receive parts from Troy, including verifying with packing slips, matching parts invoices with purchase orders and packing slips. Process Return Apparatus Tags (RAT) involving warranty claims and verify Warranty and Maintenance automatic scale/wrapper credits.

Assist with replenishment of truck inventories and handle parts transfers to other Hobart Branches.

Follow up on all pending credits and handle over-the-counter parts sales to walk-in customers.

Assist various job functions involved in tracking consignment as well as stocking and pulling parts and processing parts mail orders from customers.

Assist in preparing reports on order status, parts & material shortages as necessary.

Keep abreast of new products and related parts required for various modifications and keep bulletins updated.

Handle telephone orders from customers for parts, including writing up orders, and quoting prices, or availability of parts, upon request.

Write up credits for returned merchandise and handle telephone requests from technicians.

Handle dispatching duties and shipping and receiving of products as assigned. Understand and perform all parts related activities required.

Education and Work Experience

High school diploma or GED and 1 year of parts or clerical experience is required. Similar work experience includes any or all of the following: ordering, shipping, any receiving, parts sales and inventory control.

Computer Skills: Microsoft Office products excel, Word, Outlook

Extensive periods of time on phone

Lifting 50-75 lbs with or without assistance

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.