Head of Programme Management

The HRA PINCC Program is a New York City workforce development initiative that connects low‑income and young New Yorkers to apprenticeships and good‑paying, union jobs in construction, transportation, industrial, maintenance, and building services. The Program Manager will oversee day-to-day program implementation, staff supervision, participant success strategies, contract compliance, and performance outcomes across multiple sector-based career pathways, including Commercial Driver's License (CDL), Construction, Security, and future training programs as they are developed.

Program Leadership & Operations

Oversee program implementation across recruitment, enrollment, training, case management, employment services, and retention activities.

Develop and maintain systems, workflows, and standard operating procedures that support program growth, quality assurance, and participant success.

Ensure effective coordination among case managers, outreach staff, instructors, job developers, training vendors, and external partners.

Lead regular program meetings and case conferencing sessions to address participant needs, program challenges, and performance goals.

Assist with launching new training initiatives and expanding sector-based career pathways as funding opportunities emerge.

Oversee outreach, recruitment, screening, intake, and enrollment activities to meet contract goals.

Develop recruitment strategies in partnership with community organizations, referral agencies, employers, and HRA.

Ensure participants receive quality orientation, assessment, service planning, and career coaching.

Staff Supervision & Team Development

Supervise assigned program staff, including case managers, outreach personnel, coordinators, and other direct reports.

Conduct regular supervision meetings, performance coaching, and professional development planning.

Support employee onboarding, training, and continuous improvement initiatives.

Contract Compliance & Quality Assurance

Monitor program operations to ensure adherence to participant eligibility requirements, contract deliverables, documentation standards, and performance benchmarks.

Ensure participants have equitable access to services and that all activities are conducted in accordance with non-discrimination, accessibility, and language access requirements.

Oversee implementation of reasonable accommodation procedures and ensure participants are informed of their rights, responsibilities, grievance procedures, and available support services.

Ensure required notices, participant rights information, and compliance materials are properly maintained and displayed at all program sites.

Conduct routine file reviews, quality assurance checks, and compliance monitoring activities to maintain audit readiness.

Support contract monitoring visits, audits, corrective action plans, and funder reviews.

Train and coach staff on compliance requirements, documentation standards, customer service expectations, confidentiality, and participant rights.

Identify operational and compliance risks and implement continuous improvement strategies to strengthen program performance and service quality.

Industry Training & Employer Partnerships

Coordinate workforce training activities across CDL, Construction, Security, and future sector-based programs.

Maintain strong relationships with training providers, industry partners, unions, employers, and apprenticeship programs.

Ensure participants are connected to employment, advanced training, and career advancement opportunities.

Data Management & Continuous Improvement

Ensure accurate and timely data entry in Salesforce, OSOS, HRA systems, and other required databases.

Analyze program data to identify trends, performance gaps, and opportunities for improvement.

Promote a culture of accountability and data‑informed program management.

Implement continuous improvement strategies that strengthen participant outcomes and contract performance.

Strong understanding of workforce development, career pathway programming, case management, participant engagement, and employment services.

Proven leadership experience overseeing workforce development, education, youth development, human services, or community-based programs.

Demonstrated success achieving performance outcomes related to enrollment, attendance, retention, completion, credential attainment, job placement, and employment retention.

Experience managing government-funded contracts and performance-based programs, with knowledge of compliance, reporting, documentation, and quality assurance requirements.

Ability to develop, implement, and improve operational systems, workflows, and processes that strengthen service delivery and program performance.

Strong staff supervision, coaching, team development, and performance management skills.

Excellent project management, organizational, and problem‑solving abilities, with the capacity to manage multiple priorities and deadlines simultaneously.

Strong data management, reporting, analysis, and continuous improvement skills, including the ability to use data to drive decision‑making and program outcomes.

Ability to establish and maintain productive working relationships with participants, staff, employers, funders, community partners, educational institutions, training providers, and government agencies.

Commitment to equity, inclusion, participant‑centered practices, and strengths‑based service delivery.

Bachelor's degree in Human Services, Social Work, Education, Public Administration, Business Administration, Workforce Development, or a related field required.

Master's degree or equivalent combination of advanced education, training, and relevant professional experience preferred.

Minimum of five (5) years of progressive experience in workforce development, education, human services, youth development, or related community-based programming.

Minimum of two (2) years of supervisory or program leadership experience with responsibility for staff development, program operations, and performance management.

Experience overseeing contract-funded programs and ensuring compliance with funder requirements, deliverables, and performance benchmarks.

Experience working with HRA, DYCD, Workforce1, SNAP Employment & Training, TANF, or other publicly funded workforce programs strongly preferred.

Experience supporting sector-based training initiatives such as construction, transportation, security, healthcare, technology, or skilled trades preferred.

Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and PowerPoint.

Experience utilizing participant management and reporting systems such as Salesforce, OSOS, PTS, HRA systems, or comparable databases preferred.

Ability to analyze performance data, produce reports, and monitor program outcomes using multiple data systems.