Head of Care Management Operations

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB Operations Supervisor will oversee the operations staff in-venue and support the operations manager in whatever tasks necessary and uphold Live Nation policies.

Work through and correct guest concerns and complaints regarding security and customer service-related situations

Perform opening/running/closing duties according to Live Nation policy

Create pre-shift sheet and relay information from management directly to staff

Turn in all lost and found articles to Box Office

Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies

Ensure proper line of sight maintenance by all staff at all points of guest contact as well as maintaining the security of Back of House areas

Leads all pre-shift meetings prior to start of shift

D. to resolve any and all guest issues- consults or involves management if the situation escalates

WHAT THIS PERSON WILL BRING Responsible Alcohol Awareness Training Certification or Equivalent

Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations

Skills in guest relations/staff relations- Assessing and anticipating special needs of guests

Special requirements (State Security Licensing or equivalent certificate) High School Diploma requiredPreferred: Experience in a live music environment College diploma in related field

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains. Recognized for seven years as a Great Place to Work and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations. We believe in taking care of the countless employees helping artists bring live music to fans all around the world. Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.