Head of Design Operations

Ready to help steer the ship while keeping the party going? Welcome to Moxy Denver Cherry Creek, Cherry Creek's most fun hotel, where bold design, vibrant energy, and unforgettable experiences come together. We're looking for a Director of Operations , to help lead the hotel alongside our General Manager. That spirit comes to life through people who are curious, driven, community-minded, and passionate about making an impact. Job Overview Plan and manage two major functions of the hotel (e.g. the food & beverage and room operations) to achieve customer (guest, employee, corporate and owner) satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of two major functions in the hotel.
Responsibilities Serve as the operational leader during high-demand periods, special events, and emergency situations, making timely decisions that protect the guest experience and business continuity.
Direct bar operations by developing beverage programs, monitoring beverage costs, managing inventory controls, reducing shrinkage, and ensuring compliance with responsible alcohol service standards and all applicable liquor laws.
Assume the responsibilities of the General Manager during his or her absence, providing leadership and ensuring uninterrupted operation of the property or portfolio.
Partner with department leaders to establish measurable goals, maintain accountability, and foster a culture of continuous improvement, collaboration, and exceptional guest service.
Conduct regular property inspections and operational reviews to ensure brand standards, cleanliness, maintenance, safety, and service expectations are consistently achieved.
Manage the Human Resources in the group in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles, discipline and terminate, as appropriate.
Implement company programs (company/franchise), develop local programs and procedures and manage the operations of the group, ensuring compliance with SOPs, safety regulations and all other federal, state and local laws and regulations to ensure optimal levels of quality service and customer satisfaction.
Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
Implement emergency organization procedures and training through the management of the Security staff to ensure appropriate protection for the hotel quests, staff and company asset.
Manage the maintenance/sanitation of the front and back of the house to protect the assets, comply with regulations and ensure quality service and customer satisfaction.
Qualifications Education/Formal Training A four-year college degree or equivalent education/experience
Knowledge/Skills Requires advanced knowledge of the hospitality and business management fields.
Ability to make decisions with only general policies and procedures for guidance and keeping the General Manager informed of general direction.
Must have excellent literacy skills necessary for reports, policies and procedures. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physically able to regularly inspect all areas of interior and exterior of facility.
Environment General office and hotel environment
Benefits Eligible to participate in Sage bonus plan. Medical, dental, & vision insurance
Health savings and flexible spending accounts
Basic Life and AD&D insurance
Company-paid short-term disability
Free On-Site Garage Parking
Employee Assistance Program
Eligible to participate in the Employee Referral Bonus Program. Position Type Regular Full-Time
Category Operations Management
EOE Protected Veterans/Disability

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