Head of Operations & Business Management

Job Summary The Manager, Regional Operations (ROM) is a dynamic and strategic leader responsible for overseeing the operational, financial, and clinical performance of multiple urgent care centers within a defined geographic region. This role ensures the delivery of high-quality patient care, exceptional service, and strong financial results through effective leadership, center management, and full P&L ownership. The ROM drives operational excellence by aligning center performance with organizational goals, fostering a culture of accountability, and leading cross-functional teams to achieve sustainable growth and efficiency. A key focus of this role is leading large center staff teams ensuring high performance through coaching, development, and partnership with the People Team (HR).

Bachelor’s degree (i.e. Healthcare Administration, Business, or related field)

reliable transportation and ability to travel regularly across an assigned georgraphic portfolio of 30+ centers within the ST. Work Experience Required: 3+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care. Proven track record of P&L ownership and driving financial performance. Experience leading large, cross-functional teams including clinical and administrative staff. Demonstrated success in performance management and employee development.

Healthcare Administration, Business, or related field) 5+ years of multi-site operations management experience in healthcare, retail healthcare, or urgent care

Strong business acumen and financial literacy.

Leadership and Team-building skills: Has a focus on coaching and development.

Agility & Adaptability: The ability to manage complexity and prioritize in a fast-paced environment.

Industry Expertise: Proficiency in healthcare compliance, EMR systems, and operational reporting tools.

Data-driven decision-making: Leverages data to make decisions, metrics and results driven, has a continuous improvement mindset.

Takes a team-based approach to working with HR, Talent Acquisition, and other corporate partners.

Essential Duties and Responsibilities P&L Ownership & Financial Performance

Full accountability for the profit and loss of assigned centers, including budgeting, forecasting, and expense management.

Monitor and manage overtime, payroll accuracy, and scheduling to ensure financial efficiency.

Center Operations & Staffing

Oversee daily operations across multiple centers, ensuring compliance with healthcare regulations and internal policies.

Develop and maintain appropriate staffing levels for Medical Assistants, Radiologic Technologists, and other operational roles.

Ensure accurate and timely payroll processing and scheduling across the region.

People Leadership & Performance Management

Lead and manage large teams of center staff (e.g. Conduct regular performance reviews, coaching conversations, and development planning in partnership with the People Team.

Address performance issues constructively and consistently, ensuring alignment with organizational standards and values.

Talent Acquisition & Development

Partner with Talent Acquisition and HR to build a robust talent pipeline and strategically hire high-quality candidates.

Lead team management activities including onboarding, training, performance evaluations, and timecard approvals.

Community Engagement & Marketing

Establish and maintain a strong community presence for each center, identifying outreach opportunities and local partnerships.

Collaborate with Marketing and Business Development to drive volume, increase visibility, and enhance brand reputation.

Quality & Compliance

Ensure high-quality patient care and follow up on escalated customer service concerns.

Maintain strict confidentiality of EMR, medical records, and team member data in accordance with compliance standards.

Oversee site maintenance and vendor relationships to ensure operational readiness and resource availability.

Manage market-wide projects, including implementation, tracking, and outcome assessment.

Conduct regular KPI reviews with market leadership and clinical teams to drive performance improvements.

Policy & Procedure Implementation

Develop and implement operational policies and procedures to ensure consistency and efficiency across centers.

Prioritize work activities and establish guidelines that align with organizational goals and regulatory requirements.

Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.

Diversity & Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners.

demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.

Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.

Possess a bias towards action and manage risk. Be agile, pragmatic and adjust. Additional Requirements Office Environment: Tasks may be conducted within a climate-controlled office setting.

Travel: Frequent travel is required within an assigned geographic region to support operations across multiple locations, including urgent care centers, partner sites, company meetings, and occasional overnight travel. Estimated travel requirement is 50% but may change due to business need. Safety Equipment: May require the use of safety equipment for infection prevention.

Physical: This role will require the extended use of screens/computers & office equipment. This role requires the ability to perform a range of physical activities throughout a shift, including: Equal Employment Opportunity Statement The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

ADA Accommodation Statement Reasonable accommodations are available for qualified individuals with disabilities upon request. Compliance Statement This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment.

Privacy & Data Statement All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.