Head of Operations & Business Management

On-site Operations Manager focuses on the front-of-the-house operations with a focus on delivering exceptional customer service, driving revenue, and creating an efficient operation. This role oversees frontline employees, supports daily operations, and may partner with the Senior Customer Operations Manager to lead a brand, department, or location function. Responsibilities include team leadership, operational performance, customer satisfaction, employee engagement, safety, budget management, and vendor partnerships to deliver a best-in-class customer experience.

On-Site Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

Sign-on Bonus.

Personal vehicle (company car) benefits.

Bonus target 15%.

Relocation assistance (State of Hawaii residents only).

Performance based incentives and bonus opportunities.

Career growth and advancement opportunities.

Paid Training to expand your skills and knowledge.

Community involvement opportunities.

Comprehensive Medical, Dental, & Vision benefit options after 30 days.

At least one year customer service or operations experience in a fast-paced environment.

Microsoft Office Word and Outlook proficiency.

Excellent organization and time management skills.

High School Diploma.

Responsible for daily customer-facing operations and revenue generation.

Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes.

Resolves customer issues, ensuring a positive customer experience.

Effectively communicates organizational goals while building employee engagement in order to achieve business results.

Conducts performance evaluations that are timely and constructive.

Remains current on all administrative duties according to company policy.

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