Customer Service Officers

Suntrup Ford Kirkwood

Automotive Service Advisor

Suntrup Ford Kirkwood is looking for a motivated, customer-focused Automotive Service Advisor to join our growing service department. As a Service Advisor, you will be the primary point of contact between our customers and service technicians. You will be responsible for delivering exceptional customer service, communicating repair recommendations clearly, and managing repair orders efficiently from write-up to delivery.

Greet customers promptly and professionally

Keep customers informed throughout the service process

Maintain CSI and customer satisfaction standards

Follow dealership processes and use service software accurately

Previous automotive service advisor experience preferred (Ford experience a plus)

Strong communication and customer service skills

Basic automotive knowledge and willingness to learn

Union position with pension benefits

Medical, dental, and vision insurance

Growth opportunities within Suntrup Auto Group

Supportive leadership and structured processes

We are a family-owned dealership with deep roots in the St. Louis community. We believe service is an art, and we invest in our people, our processes, and our culture to deliver an exceptional customer experience.

Apply

Vacancy posted 4 days ago

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