Field Service Engineering

Field Service Engineer
Location: Texas
Veeco's Ion Beam Deposition systems operate at the center of our customers' most advanced manufacturing processes, where downtime, drift, or unresolved defects directly impact yield and revenue. As a Field Service Engineer III, you will own the most complex technical challenges in the field—serving as the senior escalation point for system performance, reliability, and integration issues that others cannot resolve. Your work directly protects customer trust, accelerates recovery from critical events, and informs product and process improvements across Veeco's engineering organization. This role is built for an engineer who wants deep technical ownership, high autonomy, and visible impact on both customers and product direction.
Responsibilities:

Own the highest-complexity installations, upgrades, and field escalations for Ion Beam Deposition systems, restoring full system performance where standard procedures fall short
Diagnose and resolve multidiscipline system failures spanning vacuum, motion, electronics, controls, and software using structured root cause analysis
Lead corrective and preventive action efforts, ensuring fixes are durable, documented, and fed back into engineering and product support teams
Act as a trusted technical advisor to customer engineering teams, providing guidance on system optimization, stability, and best-practice operation
Serve as the on-site technical escalation authority for assigned accounts, independently prioritizing issues based on customer and business impact
Influence serviceability, reliability, and installation cycle time by collaborating with Engineering, Operations, and Product Support
Produce clear, detailed service documentation that enables organizational learning and reduces repeat escalations
Qualifications:

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline
• 8+ years of hands-on field service or equipment support experience in semiconductor capital equipment
• Advanced experience supporting complex vacuum-based systems in cleanroom environments
• Demonstrated ability to independently resolve escalated, non-routine system failures
• Ability to lift and carry up to 50 lbs and safely operate standard hand tools and equipment
• Ability to stand, sit, and perform repetitive tasks for extended periods in customer fab and cleanroom environments

Deep hands-on expertise with vacuum technologies, including turbomolecular pumps, dry mechanical pumps, cryogenic pumps, helium leak detection, residual gas analyzers, and vacuum instrumentation
Skilled at integrating and troubleshooting complex systems that span mechanical, electrical, pneumatic, robotic, and software domains
Experienced in leading structured root cause analysis and translating findings into long-term corrective actions
Able to explain complex technical issues clearly to both customer engineers and internal non-specialists
Recognized for sound judgment under pressure and the ability to prioritize effectively during high-impact field events
High standards for documentation quality, accuracy, and knowledge sharing
Proficient with Microsoft Word, Excel, Outlook, and PowerPoint
Salary and Benefits: The expected salary range for this position is $34-45/hr, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. Other benefits include: Medical, Dental, and Vision Employee Stock Purchase Plan (ESPP) 401(k) with Company Match Holiday, Vacation, and Sick Time Flexible Spending Accounts (FSA) Commuter Benefits Life and Accident Insurance Disability Insurance Tuition Reimbursement Employee Assistance Program (EAP) Identity Theft Remediation Emergency Travel Assistance
Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.