Head of Operations & Business Management

Overview
This is intended to be an overview of the responsibilities and requirements attributed to the position of Lounge Operations Manager. It is not intended to be limited to such content nor does it describe solely what occupies a given day or week.

Responsibilities

Recruitment, Training and Development

Assists Management in recruiting, hiring, training and development within the venue.

Ensures disciplinary / termination procedures are followed

Provides conflict resolution

Ensures compliance with workplace standards

Provides overall Leadership

Monitors Business during Operating Hours

Oversees the overall operation

Promptly addresses all operational issues with Management and Staff

Ensure Service goals and standards are defined and enforced in all venues

Monitor venue environment for cleanliness, appropriate lighting, sound and temperature.

Facility Maintenance

Ensure “A” grade compliance with Health department, oversees all inspections in absence of General Manager or Assistant General Manager.

Guests, Employees, Media and Partner Relations

Ensures all guest complaints are resolved

Maintains “open door” policy

Maintains high guest satisfaction through consistently introducing innovative products

Administrative and Legal

Ensures compliance with all state and local regulations and ordinances regarding business, including Union Collective Bargaining Agreement

Ensures that employees have all required certification validated (Sherriff Card, Health Card, TAM Card - Alcohol Awareness) Maintain file on site with copies of cards

Openings

Execute Pre-Opening checklist items

Follows systems, policies and procedures for use in recruiting, hiring, training, management, physical plant, inventory, scheduling, cost and operational efficiencies.

Qualifications

Minimum 1 years prior experience as a Manager or equivalent combined industry experience.

Must possess good communication, organizational, and supervisory skills.

Solid knowledge of lounge products and terminology.

Must be flexible and must have tolerance for long, stressful nights.

Must have strong human relations skills to lead a very diverse team.

Good communication skills and ability to multi-task required; multilingual is a plus.

Ability to read and write in English proficiently.

Physically able to walk without assistance on various surfaces for an extended period of time.

Professionally groomed and act as a role model.

Basic computer skills and experience with computer based reservations systems.

Positive attitude, self motivated, polite, energetic and is a willing learner.

Ability to digest complex information and communicate this to all employees.

Keep current on all standard operating procedures.

Monitor all lost and found items, record in Log under lost and found.

Knowledgeable about health and safety regulations.

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