Head of Programme Management

Coordinated CareAgency workscollaboratively to provide a continuation of services from Shelters to Permanent Supportive Housing to individuals and families who have experienced homelessness in King County.People experiencing homelessness come to us with complex histories; it takes a highly collaborative, creative team to help end the cycle of homelessness permanently. Grounded in this philosophy, theCCADivision Director is an integral part of a team that provides leadership,visionand support to a diverse group of shelter programs serving households experiencing homelessness in King County.

Martin de Porress Shelter Programs offer 24/7 enhanced shelter and related services for adults, over the age of 50, experiencing homelessness. The shelters are for older people who are vulnerable to the weather, street predators, and illness. This is to be done in the spirit of the ministry of presence, which foster attention to the individual and respect for each person’s unique situation. Martin de Porres Programs emphasizes moving people into permanent housing through case management. The Maintenance Supervisor will provide leadership and supervision to the janitorial staff and will perform light maintenance to the building as needed in order to provide clients with a safe, positive and sanitary living environment.

The Program Director is responsible for the management of all aspects of the program. The Program Director is responsible for staff supervision, regular recruitment and hiring of staff, management of volunteers, preparing and managing program budgets and spending, preparing funding applications, maintaining relationships with contract monitors, being the staff liaison to fundraising groups, local advocacy, and ensuring the upkeep and maintenance of the facilities. This position manages approximately $1.9 million of funding annually.

The Program Director takes a lead role in advocating for increased low barrier harm reduction services and permanent housing opportunities that can accommodate this vulnerable population. This requires managing strong relationships with community leaders and funders. This position directly supervises the Operations Manager, Supportive Services Manager, Maintenance Supervisor, and Advocate Supervisor.

Full‑time, 40‑hour position include a competitive benefits package:

Medical, dental, and vision coverage, plus life insurance and long‑term disability

Health Savings Account (HSA) and Flexible Spending Account (FSA) options

Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday

Employee Assistance Program (EAP)

Provide inspirational leadership in program and service coordination and management in a low barrier, harm reduction model.

Strategically plan for program growth and development, as the community works towards the goals of King County Regional Homelessness Authority, HUD’s goals of Housing First and King County Coordinated Entry and Assessment, and other local and national movements regarding homelessness.

Build relationships with local neighborhood and community representatives to further common goals, and attend relevant meetings.

Network with other service agencies to ensure continuum of care for residents.

Work with staff and clients to ensure the shelter is a safe and compassionate environment that supports clients in obtaining housing.

Hire and directly or indirectly supervise all program staff (case managers, lead staff, advocates, janitors, administrative and business staff, on‑call staff) and volunteers. Conduct annual reviews of staff performance.

Assure compliance with CCS Personnel Policies and Procedures

Assess specific training needs for staff and implement training plans. Incorporate practices and principles that value diversity in staff training.

Develop and maintain relationships with donors, volunteers, and people and organizations that advocate and support ending homelessness.

Management responsibilities:

Minimize the use of overtime. Ensure after‑hours 24/7 on‑call management rotation.

Coordinate with Operations Manager to review program financials.

Supervise preparation of invoices for funding and submission of accounts payable requests to accounting.

Ensure that program operation and documentation complies with all contracts, auditing, and other applicable standards.

Notify the agency (human resources, accounting, ops, grants, etc.) of any specific requirements that will affect the agency’s implementation of its policies and procedures.

Operations:

Oversee maintenance of facility and equipment.

Handle emergency and facility issues.

Supervise management and entry of data on clients into the agency database and the local Homeless Management Information System. Monitor data at least monthly. Use data for program planning to improve services and outcomes. Develop a thorough understanding of funders’ and the provider community’s use of data.

Ensure client records meet agency and contract standards.

Find efficient ways to conduct operations.

Respond to client complaints and issues promptly and seek resolution at the lowest level possible. Review decisions to bar clients from participation in the programs to ensure policy and contract compliance.

Maintain food safety in programs. Ensure that food operations meet health department and food donor standards.

Work with fundraising staff and management to ensure that fundraising goals are defined and met.

Write applications for funding to government, foundation and private sources.

Make individual and group solicitations to community groups.

Community support:

Work closely with the Coordinated Entry System to insure more housing opportunities become available for clients.

Work with local funders to maintain current shelter and services, and to develop new program opportunities for people who are homeless in Seattle.

Participate in advocacy to increase housing for people who are homeless.

Other exposures could include cleaning supplies, bedbugs, chemicals involved in pest control,paintand other materials used in building maintenance, building temperature fluctuations, dust, noise, and odors. Working conditions include interruptions, crisis response, and regular interactions with individuals who are dealing with issues of chemical dependency and/or mentalillness, orare experiencing anger or frustration.

Bachelor's degree in social services or a related field, or commensurate experience in social services.

At least two years of experience in direct provision of social services, preferably with homeless people in a harm reduction low barrier model.

At least two years of program management in social services, preferably with homeless people.

Understanding of problems homeless participants of this program face, including alcohol and drug abuse, mental illness, vulnerability, trauma and long‑term, chronic homelessness.

Good office computer skills, with ability to maintain complex client records, spreadsheets, and produce flyers and informational materials.

Commitment to working within the mission, goals and objective of Catholic Community Services.

Valid Washington State Driver’s License and meets the conditions of the agency driving policy.

Master’s degree in Social Work or a related field.

Fluency in Spanish

CPR / First Aid training

Note to Internal Candidates: HR reviews internal compensation and determines any increase based on their experience and also agency internal equity factors.

Catholic Community Services and Catholic Housing Services is an Equal Opportunity Employer. We will enable and support all efforts to become aware of and eliminate racism and racist behaviors within CCS and the broader community. We will take exceptional steps to identify and root out such biases, especially where there appear to be long standing, institutional patterns of unacceptable behavior or lack of performance.

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