Head of Product | Tech

Technology sits at the center of AAA’s next chapter. Auto Club Enterprises is turning 125 years of roadside trust into membership and digital products that redefine its products and services offered to millions of members. Prioritize features and initiatives that improve activation, retention, stickiness, and customer lifetime value.

Analyze member behavior, market trends, competitive dynamics, and operational performance to identify opportunities that strengthen membership value and market differentiation.

Oversee the development of the AAA loyalty program from the earning structures, redemption categories, partner benefit strategy, and how the program connects to AAA’s broader membership identity.

Partner with Marketing, Digital Product, Engineering, Analytics, Finance, Legal, and Operations teams to align priorities and deliver cohesive member experiences.

Define and monitor key performance indicators including member engagement, retention, and member satisfaction; Collaborate with Analytics and Data Science teams to interpret cohort analyses, segmentation models, behavioral trends, and performance reporting that inform the overall engagement strategy.

Track outcomes obsessively with dashboards, turning data into actionable next steps that accelerate impact.

Who Thrives At Auto Club Enterprises

You design the engagement platforms and services that will power AAA’s core membership for generations to come.

You know how to brief a data science partner, interpret what the numbers show, and translate findings into program action, you close the loop, you don’t just report it.

Minimum 7 years leading customer-facing products, membership programs, subscription businesses, or related consumer products through the full product lifecycle.

Demonstrated experience developing and executing product strategies that drive engagement, loyalty, and long-term customer value.

Proven ability to partner with Analytics or Data Science teams to define success metrics, design experiments, interpret results, and translate findings into member journey improvements.

Experience working cross-functionally with Marketing, Finance, Operations, Legal, and executive stakeholders to influence decisions and deliver results.

AI-fluent and comfortable leveraging modern tools to accelerate analysis, prototyping, communication, and product execution.

Bachelor’s degree in a technical, quantitative, or business field, or equivalent practical experience.

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Health coverage for medical, dental, vision

401(K) saving plans with company match AND Pension

Floating holidays and PTO for community volunteer programs

Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. When we embrace our diversity – we win. With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

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