Head of Programme Management

Job Description Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. R365's Talent Solutions team brings the full talent lifecycle together—connecting Talent Acquisition, Performance Management, Capabilities, and Learning & Development to attract exceptional people, build capability, accelerate performance, and help our people and business thrive.
You’ll bring start-to-finish program execution excellence to assigned talent programs and workstreams across Talent Acquisition, Performance Management, Capabilities, and Learning & Development. This role is ideal for individuals skilled at program coordination, delivery, stakeholder management, and driving meaningful outcomes, while also experimenting with ways to use AI and modern tools to improve outcomes, gain efficiencies, and improve programs in meaningful ways. The Program Manager, Talent Programs, serves as a trusted point of contact for program participation and internal and external stakeholders. Some immediate programs might include annual performance management, career leveling, and new manager development.
Travel is required 1 to 2 times per year with advance notice for team meetings at one of our offices: This is a hybrid role requiring in-office presence on Tuesdays and Wednesdays for cross-functional collaboration.
Manage learning and development and performance management programs from inception through close-out, including defined workstreams within larger initiatives, using established templates, tools, and processes.

• Serve as the primary point of contact for assigned programs, ensuring a consistent experience for leaders, participants, and People team partners across cohorts and offerings.
• Close out assigned programs and workstreams in a documented and structured way, capturing lessons learned, final metrics, and handoff notes for future program cycles.

Prepare status materials ahead of reviews using established templates and processes, ensuring stakeholders have current progress, risks, and open decisions in advance.

• Track follow-through between meetings, flagging risks and communicating program impacts, risks, and updates to the Senior Manager before they escalate.
• Build and maintain strong working relationships with People Business Partners, People Operations & Technology, Workforce Strategy, Total Rewards, subject matter experts, and vendors.
• Ensure program data is consistently defined and properly maintained before reporting, flagging gaps or inconsistencies to the Senior Manager.
• Support the analysis of engagement, adoption, and effectiveness data to surface trends and insights.
• Identify and surface improvement opportunities to the Senior Manager based on feedback, data, and program observations.
• Bachelor’s degree in human resources, organizational development, business administration, or a related field.
• 2+ years coordinating programs, projects, or operations in a fast-moving business function. Comfortable working remotely and managing work independently across a distributed and hybrid team in a fast-paced, deadline-driven environment where priorities shift, and strong follow-through is essential.
• This includes building repeatable workflows, selecting the right tool for each task, and showing measurable gains in efficiency and quality.
• Strong organizational, relationship-building, project management, and collaboration skills with the ability to manage multiple programs at once.
• Experience building learning and development content and presentations, and/or delivering it through live facilitation.
• Professional experience in a prior industry or function that demonstrates strong organizational habits, accountability, and the ability to thrive in a structured, fast-paced environment.

Surface risks and escalate decisions to the Senior Manager with options and a recommendation, early enough to act on.

~ Build stronger systems thinking, judgment, and risk awareness over time.

These measures reflect ongoing, steady-state performance after ramp. In the first 90 days, success is measured incrementally through the structured 30/60/90 framework.
Comprehensive medical benefits, 100% paid for employee

• Equity Option Grant
• Unlimited PTO + Company holidays
• BI-Remote

#We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.