Technical Training Facilitator

Associate Technical Training Analyst (On-site, Biddeford)

This is a frontline training and coaching position embedded with Patient Access teams at Biddeford. The Associate Technical Analyst serves as an In Department Trainer, spending most of the time on the floor onboarding new hires, delivering small-group refreshers, and providing side-by-side coaching on Epic registration/scheduling and standard Patient Access workflows. The role supports go-live/upgrade readiness, partners with leaders on competency checks, and helps close workflow gaps through observation, feedback, and training. It's a people-facing training role focused on performance, consistency, and patient experience.

Bachelor's Degree or equivalent work experience required.

License/Certifications: Certified in one or more application or other software certification/experience relevant to position required.

Experience in a healthcare setting with experience in training and curriculum design preferred.

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With a career at any of the MaineHealth locations across Maine and New Hampshire, you'll be working with health care professionals that truly value the people around them - both within the walls of the organization and the communities that surround it.

We offer benefits that support an individual's needs for today and flexibility to plan for tomorrow - programs such as paid parental leave, a flexible work policy, student loan assistance, training and education, along with well-being resources for you and your family.

If you're looking to build a career in a place where people help one another deliver best-in-class care, apply today.