Head of Marketing Management

A client with Kforce is seeking a Marketing Manager II to join their team in San Diego, CA.Overview:The ideal candidate is a master of complex project management, thrives on cross-functional collaboration, and has a relentless focus on detail and quality assurance. You are a proactive problem-solver who takes extreme ownership to see projects through to completion in a fast-paced, matrixed environment.Develop and execute strategies to maximize the capture of authentic customer ratings and reviews across various touchpoints - spanning DIY, Activate Expert, and Credit Karma products
Identify and implement best practices for displaying reviews to build customer trust and drive conversion across web, in-product, and retail surfaces
Own the operational plan for the entire Ratings & Reviews program across the Desktop, Online (DIY, DIWM, FS), BizTax, Local TTO, and Credit Karma (CK), from initial request intake and requirements gathering to final implementation and reporting
Lead the comprehensive "season readiness" program for all review-related content and functionality across key and CK web properties, including homepages, product pages, and SEO-focused content
Develop and maintain all program documentation, including project scopes, timelines, process workflows, and stakeholder alignment records
Own the strategy and operational execution for the client and Credit Karma ratings and retail platforms
Manage the technical workflow by creating, prioritizing, and tracking engineering tickets across the Online profile, Business, Desktop, Local, and CK programs to ensure accurate and timely code implementation, bug fixes, and enhancements
Lead all QA efforts for engineering and design changes, ensuring a bug-free and optimal customer experience across all platforms, including desktop and post-file experiences
5+ years of experience in digital marketing, program management, or marketing operations, with a proven track record of managing complex, cross-functional projects
Direct experience managing a Ratings & Reviews program and platform, particularly Bazaarvoice
Exceptional project management skills, with proficiency in tools like Jira, Asana, or equivalent
Strong communication and stakeholder management skills, with the ability to articulate complex issues and drive alignment across technical and non-technical teams
Demonstrated ability to manage technical workflows, including writing requirements, managing ticketing queues, and leading QA processes

Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

This job is not eligible for bonuses, incentives or commissions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. We specialize in providing contract, contract-to-hire and direct placement opportunities, with over 50 years of experience in the staffing industry. Kforce offers many consultants comprehensive benefits depending on employment status, including medical, dental, 401(K), life insurance and disability.