Personal Banker I (Full-Time)

If you are someone wanting to make a difference in the communities that we serve and join the strongest large bank in Kansas City, then Security Bank of Kansas City has a career for you. In addition to our compensation and benefits packages, Security Bank offers full-time employees 11 paid holidays, rewarding and challenging growth opportunities, generous paid time off and discounted banking services.

Float Universal Banker i is responsible for delivering excellent service to current and potential customers. Employees in this position possess exceptional customer service skills, confidence, leadership skills, a strong sales aptitude, attention to detail, and an outstanding knowledge of traditional bank products and services. They support and service new and existing Security Bank of Kansas City customers using in-person, phone call and email interactions and ensure that the banking center channel delivers consistent, prompt, and professional customer experience while focusing on building and enhancing customer relationships to foster long-term relationships.

This is a floating position requiring regular travel to support up to 10 retail banking centers within our northern market cluster (including Northtown and Northland areas). Understands and applies operational policies and procedures that evolve as customer behaviors change and the channel grows.

Properly identifies customers on every interaction using established guidelines and procedures.

Provides accurate account information using account security procedures.

Recognizes account flags such as holds, delinquent loans and screen messages before interacting with a customer.

Recognizes inconsistencies regarding checks being deposited and account activity.

Must be customer-focused and able to convey information in an enthusiastic and positive manner.

Greets customers enthusiastically, provide quality customer service and constantly look for ways to exceed their expectations.

Processes cash and check transactions, including deposits, withdrawals, loan payments and transfers from one account to another while safeguarding against fraud.

Balances cash drawers throughout the day and at the end of each shift.

Performs financial transactions in an efficient and precise manner.

Utilizes system software provided.

Demonstrates behaviors that are consistent with the bank’s philosophies, objectives, and leadership characteristics.

Works with other departments to ensure the workflow or process is providing the best service to the customer.

Proactively seeks ways to provide financial solutions to new and existing customer relationships to meet or exceed customer expectations.

Proficient in determining customer needs, and providing solutions, that may include referring customers to other departments and bank affiliates/partners including mortgage and commercial lending, treasury management and financial advisors.

Maintains a strong working knowledge of consumer/business banking products and services to confidently consult with customers.

Enthusiastically educates customers on banking online and payment products.

Accurately and efficiently processes a variety of banking transactions while following proper procedures and safeguarding against fraud and insures customer privacy.

Uses strong and creative decisioning skills and abilities to assist customers conducts transactions and sales activities with little to no supervision.

Able to identify correct product types through needs-based questioning to sell products/services or make referrals to other departments, bank affiliates/partners to build and deepen customer relationships.

Proactively seeks ways to expand customer relationships to meet or exceed individual, team and bank goals.

Ensures all disclosures, audit standards, security policies and procedures are followed in accordance with Bank policy and Federal regulations. Assists with deposit account openings, account maintenance requests, and may assist customers with accessing their safe deposit box.

Ability to travel amongst different offices within a region and adjust to each office. Position will be assigned a home office but will be expected to travel amongst different offices within a region as needed based on geography to the home office.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Proven sales skills, leadership skills and some background with outside networking/community involvement preferred.

Demonstrated ability to use tact, diplomacy, and present a professional personal appearance.

Intermediate experience with office technology tools (e.g., computer, internet browsers, Microsoft Office, or similar applications).

General knowledge of traditional bank products and services.

Ability to multi-task, achieve goals, stay organized, solve problems, manage time wisely, and work with limited supervision.

Minimum 1-2 years’ banking, retail experience and previous customer service experience preferred.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The general level of physical activity would be defined as sedentary. While performing the duties of this job, the employee is required to comprehend and use basic language, either written or spoken, to communicate information and ideas, both simple and complex. The employee is also required to use logic to define problems, collect information, establish facts, draw valid conclusions, interpret information and deal with abstract variables for unique or unfamiliar situations; The employee may be required to perform numerical operations including basic counting, adding, subtracting, multiplying and dividing or more complex quantitative calculations.

While performing the duties of this job, the employee is inside a central heat and air‑conditioned office building. Accommodations will be made to allow for meeting requirements when it does not place an "undue hardship" on Security Bank of Kansas City.

Security Bank of Kansas City is an Equal Opportunity / Aff... employer.

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