Caregivers Needed! IMMEDIATE CARE!

TITLE: CARE Specialist

This purpose defines who we are and extends to our relationships with our clients, our people, and our communities. We combine purpose, innovation, and experience to deliver impactful results.

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges. Our workforce is diverse in culture, language, and experience yet it shares a common sense of purpose and empathy for those in need of help. The CARE Specialist is responsible for conducting inbound and outbound contact with unaccompanied children (UACs) and their sponsors to complete standardized safety and wellbeing screenings as required by the program. The CARE Specialist gather and document critical information, evaluate potential risk indicators, assign preliminary risk tier ratings based on established protocols, and route cases appropriately for follow‑up, escalation or for in‑person home visits as required by protocol.

The CARE Specialist collaborates closely with the CARE team, managers, field staff, stakeholders, and the customer, as applicable, to ensure accurate documentation and timely intervention when safety concerns arise. The position plays a critical role in identifying risks, supporting appropriate responses, and maintaining confidentiality while handling sensitive and time‑critical material.

Conduct outbound calls with unaccompanied children (UACs) and sponsors to assess wellbeing across key domains, including placement stability, education, medical and mental health access, legal awareness, and overall child safety; update case information in the system as required.

Coordinate and confirm home visits with sponsors and provide required information to the Command Center.

Identify and document risk indicators, assign preliminary risk tiers; Escalate cases needing additional review, field verification, or urgent intervention to the immediate supervisor.

Maintain accurate, timely, and confidential case records in accordance with program standards.

Collaborate with internal teams and external partners to support child safety and ensure coordinated case management.

Verify Sponsor home address and UAC school enrollment and upload documents in the system as required.

Inform Sponsor of required legal and court obligations, to include appointments and other required information.

Recognize urgent or complex situations and coordinate with supervisors, stakeholders, and appropriate resources.

Follow all policies for reporting to customer, including completing thorough and timely critical incident reports.

Answer and return phone calls promptly to support timely case progression.

Possess an associate degree in an appropriate discipline from an accredited college (a high school diploma with an extra two or more years of relevant experience may be substituted for an associate degree) and

Have at least two years of documented experience in a field related to child welfare, case management, call center operations, or working with vulnerable populations; certification, licensure, and credentials applicable to the professional accreditation of the position (a minimum of four years of experience is required when a high school diploma with two or more years of relevant experience is substituted for an associate degree).

Bilingual in English and Spanish.

Experience conducting safety or well‑being screenings, welfare checks, or crisis assessments (preferred).

Familiarity with call center operations and related case management and software (preferred).

basic understanding of trauma‑informed care principles.

Must possess strong computer skills in MS Office, including Microsoft Word and Excel, PowerPoint, and Outlook; Committed to providing outstanding customer service and representation of TPG in a professional manner.

Ability to handle confidential information with discretion and integrity.

Ability to deliver the highest quality of work under extreme pressure.

Ability to work a rotating shift, overnight, holidays, and weekends to support a 24/7 operation.

Ability to obtain/maintain a Security Clearance.

US Citizenship, Permanent Residency depending on the program.

Must be able to write, type and use a telephone system 100% of the time.

For more information about the company please visit our website at
Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
If you require accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io.