Head of Service Development

The Services Development Manager sits within PPM and aligns with the S&S Practice on the go-to market on services strategy from a partnership lens. As an individual contributor, this role is the connective tissue between the partner ecosystem, PPM Brand and Category teams, the S&S Practice, Sales, and Presales, and is accountable for services attach, pipeline, and bookings outcomes within the practice. Secure partner co-investment directed at services — enablement funding, certification, capability build, and joint services plays — working through the PPM Brand and Category owner for each partner. Services Portfolio and Practice AlignmentBring partner, market, and field demand evidence into the Practice services roadmap, informing the build, partner, or retire decisions the Practice owns. Define service tiers and packaging from assessment through implementation to managed, including attach and pricing guidance developed with the Practice and aligned to partner program economics. Field Enablement, Demand, and Services AttachTranslate practice services into seller-ready motions to attach to partner solutions: playbooks, positioning, discovery questions, scoping guides, and competitive differentiation. Establish what-to-sell-when guidance tied to partner and practice triggers such as refresh cycles, end-of-life and end-of-support events, platform migrations, and licensing or consumption model changes. Set early-stage engagement standards with Presales so services enter the deal cycle alongside the partner solution rather than as a late attach, and drive repeatable attach mechanics including auto-attach motions, fixed-scope offers, and bucket-of-hours constructs. Lead pipeline inspection and opportunity shaping routines with Sales and Presales, and improve intake-to-opportunity workflow so services opportunities sourced by delivery and partner teams are captured and routed consistently. Shape services investment priorities, recommending where partner and CDW funding produces the strongest services return, and build the supporting business case including expected return, time to impact, and reassessment points. Report services attach, pipeline, bookings, and partner services commitments, and represent that view in category, practice, and partner business reviews with CDW and partner leadership. Drive contractual and operational readiness for repeatable, scalable delivery — SOW templates, bilateral subcontracting agreements, and addenda coordinated with the Practice and Legal — and maintain a single source of truth for services offer definitions and field guidance. Serve as the recognized subject matter expert within PPM for practice services strategy, mentoring peers, brand teams, and field stakeholders without direct authority. Capability roadmap, service design, delivery model, staffing, quality, and margin remain with the S&S Practice. Partner priority, tier, investment level, and commercial terms remain with PPM Brand and Category. Account ownership, pipeline, forecast, and the customer relationship remain with Sales. Key Performance IndicatorsServices attach rate on partner product and category revenue within the practice CDW-delivered services bookings and revenue within the practice Services pipeline sourced and influenced, including partner-sourced opportunities Partner services co-investment secured and active joint services plays Adoption of enablement assets and repeatable attach motions Repeatable-delivery artifacts live and time-to-contract What We Expect of YouBachelor's degree and 10 years of sales, marketing, or project management experience, OR 14 years' experience in sales, marketing, or project management, OR 4 years of CDW PPM experience and 10 years' experience in sales, marketing, or project management Demonstrated experience with professional or managed services strategy, offering development, or services go-to-market Working knowledge of partner programs, funding constructs, and co-sell motions across a technology partner ecosystem Working knowledge of the technologies within the assigned practice and the services motions that surround them History of building and maintaining strategic partner relationships, especially with major technology brands and alliance partners Proven ability to influence and engage executive leadership, including director- and VP-level stakeholders, effectively and strategically Demonstrated ability to lead cross-functional virtual teams and mentor peers and field stakeholders without direct authority Excellent verbal and written communication skills with the ability to interact effectively with all stakeholders Ability to multitask and drive projects from inception to completion, and proficiency in Microsoft Office, Salesforce, and relevant business applications Expert financial and business acumen, exceptional strategic agility, and strong analytical and presentation skills Up to 20% travel may be required based on assigned scope.125,000 - $ 172,000 depending on experience and skill set Annual bonus target of 10% subject to terms and conditions of plan Benefits overview: During our application process, our goal is to understand your experience, strengths, skills, and qualifications. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.About UsCDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.Together, we deliver the full promise of what technology can do. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.      SummaryLocation: Chicago / Adams - ILType: Full time