Head of Facility Management

Job Overview Manager for assigned sites who leads a highly skilled facilities management team in professional office environments. Responsible for ensuring service delivery meets Service Level Agreements and Key Performance Indicators while maintaining service quality at the lowest possible cost within prescribed budgets.

Day‑to‑Day Responsibilities Work with Senior Facilities Manager to develop and execute overall team vision and strategic direction for operations and maintenance.

Oversee operational aspects of properties, protect, maintain, and improve client site value through routine site inspections and highest quality standards.

Drive continuous improvement in site performance, managing third‑party contractors and vendors engaged in property operations and maintenance.

Develop and maintain positive relationships with Client Managers and Operations teams, serving as primary client interface for service delivery satisfaction.

Transform and standardize existing operational practices to leverage JLL tools, processes, and best practices while maintaining sites using SLAs and KPIs.

Establish and promote a safety‑first culture through safe work practices, timely training, and best practices, fostering a collaborative teamwork environment.

Assist in developing and maintaining operating budgets, meeting cost savings targets, and managing work within budget constraints.

Engage building occupants on sustainability best practices, fostering environmental stewardship and encouraging behaviors aligned with the organization’s sustainability commitments.

Collaborate with the sustainability team to monitor key metrics, identify opportunities for improvement, and drive measurable progress toward sustainability targets.

Required Qualifications Minimum 5‑8 years of facilities management experience, managing teams.

Experience managing 24/7 operations in fast‑paced work environments with superior client relationship management skills.

Demonstrated organizational and problem‑solving skills with ability to plan and manage within budget and time constraints.

Familiarity with various building systems and ability to multitask while working without direct supervision.

Experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Strong written, verbal, and people skills with a collaborative management style.

Understanding of safety procedures, preventive maintenance programs, and continuous improvement methodologies.

Ability to manage third‑party contractors and vendors while ensuring compliance with audit standards.

Must be able to provide proof of US Citizenship due to federal government regulations pertaining to secured areas on‑site.

Preferred Qualifications Bachelor's degree in a related field with background in professional office environment facilities management.

Experience with strategic sourcing and contracting for maintenance and project services.

Knowledge of capital improvement project planning and management with familiarity with JLL tools, processes, and best practices.

Understanding of landlord, tenant, and sub‑tenant relationship management.

Experience with incident investigation and root cause analysis methodologies.

Background in employee development and performance management, including completion of performance reviews and rollout of CMMS tools.

Understanding of promoting a culture of diversity and inclusivity for all team members.

Knowledge of sustainability awareness and environmental stewardship practices supporting the organization’s sustainability commitments.

Location On‑site – Seattle, WA

Compensation USD 117,902.00 – 117,902.31 per year (est.)

EEO & Other Information JLL is an Equal Opportunity Employer committed to diversity and inclusion. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

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