Front Desk Receptionist - Hotel - 3rd Shift

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Porter Square Hotel brings 65 guestrooms and a fresh, exciting new energy to Cambridge. The modern design blends the boutique hotel atmosphere with the comfort every traveler need. Our open patio and garden are the perfect spot for relaxing in the afternoon sun. Afterward you can head to any number of local restaurants to have a great meal and some cocktails before bed. Position Title Front Desk Agent
Reports To Front Office Manager/Operations Manager
Health Insurance Benefits - partial coverage paid by hotel
Dental Insurance Benefits - partial coverage paid by hotel
Life Insurance - coverage paid by hotel
401k plan with employer matching 100% up to 4% of personal contributions
Paid holidays
Responsibilities Check-in and check-out guests, keeping their information confidential
Ensure guest satisfaction and uphold the highest quality of guest service
Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, travel directions, transportation, or entertainment reservations for guest
Ability to follow shift checklist and accurately record notes throughout your shift
Review VIP reservations for incoming and in-house guests
Ability to accurately use various office software
Have a full working knowledge and expertise of each shift including night audit
Accurately perform all cash handling and safety deposit box procedures
Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates
Must have excellent mathematical and computer skills
High school education and or relevant training and experience required. Additional language ability preferred
roomMaster training preferred, but not required
Ability to effectively field guest complaints and develop effective solutions and results
Projects and assignments are completed thoroughly, professionally, and with care
Assumes responsibility for personal growth and development
Position Requirements Minimum of 2 years customer service or hospitality role in hotel or restaurant
Must remain awake and alert during entirety of shift
Pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, and typing
Other duties may be assigned by the immediate supervisor and or General Manager
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
Full-Time/Part-Time Full-Time
This position is currently accepting applications.

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