Client/Customer Support Rep

Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone? We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.
This opportunity is ideal for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner.
If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.

Position Details

• Remote (Mexico only)
• Independent Contractor
• $5.50 USD per hour
• Paid weekly in arrears
• Full-time opportunity
• Paid training
• Target training start date: June 29, 2026

What You'll Do
Handle inbound and outbound customer calls professionally and efficiently
Assist pet owners with appointment scheduling, rescheduling, and general inquiries
Follow clinic-specific procedures, workflows, and documentation requirements
Accurately document customer interactions within CRM and scheduling systems
Escalate urgent concerns according to established procedures
Maintain a compassionate and professional tone during sensitive customer interactions
Support veterinary clinics by providing exceptional customer service experiences
Manage multiple systems and tasks while maintaining accuracy and efficiency
Meet attendance, productivity, and quality expectations

Technical Requirements
Applicants must have:
Windows 11 computer (Mac not supported)
Minimum 16 GB RAM
Webcam
USB headset with microphone
Reliable wired high-speed internet connection
Quiet professional workspace
Backup power solution strongly preferred
Ability to complete a technical verification
Applications that do not meet the minimum technical requirements may not be considered.

• Why Join Us?

You'll become part of a team supporting veterinary clinics that make a meaningful difference in the lives of pets and their owners every day. We're looking for dependable professionals who take pride in delivering outstanding customer experiences and who understand the importance of compassion, professionalism, and attention to detail.

Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:

• Application Form
• Prescreen Questionnaire
• Video Interview
• Live interview
• Final Interview

Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes must be submitted in English to be considered for this position.
What We're Looking For
Must currently reside in Mexico
Previous call center or customer service experience
Previous remote work experience
Excellent English communication skills
Clear pronunciation with minimal accent
Strong listening and problem-solving skills
Ability to follow detailed procedures and workflows
Strong attention to detail
Professional and empathetic communication style
Comfortable handling emotional or sensitive customer conversations
Immediate availability preferred

Preferred Qualifications
Healthcare customer service experience
Veterinary industry experience
Medical office experience
Appointment scheduling experience
CRM experience
Ticketing system experience
Pet ownership or a strong passion for animals