Managing Head of Retail Sales

Department: Sales Execution - Coffee Service Division
Reports To: Team Lead - Sales Execution
Travel Required: Up to 50%
Work Type: On-site
Why Join Community Coffee?
At Community Coffee , every cup tells a story. As America's #1 family-owned and operated retail coffee brand , we blend cherished traditions with innovative thinking to create a dynamic, fast-paced environment that's as energizing as our coffee. Here, you'll thrive in a setting that challenges you to grow professionally while making a meaningful impact every day. Join our family and transform your passion for coffee into a rewarding career-where every day is an opportunity to craft exceptional experiences and build lasting connections.
Position Overview
The Sales Manager is responsible for leading and developing a high-performing sales team to drive growth, achieve key performance indicators (KPIs), and supporting the Company's strategic objectives. This role oversees day-to-day sales operations at assigned location(s), including staffing, training, financial performance, and customer engagement. The Sales Manager plays a critical role in sales execution, account development, and operational excellence-while fostering a results-driven, safety-focused culture that supports long-term business success.
Key Responsibilities
Analyzes and controls expenditures to manage profit and loss (P&L) responsibilities.
Directs sales forecasting activities and reviews and analyzes sales data to set performance goals and promote sales.
Executes strategies to exceed sales goals, achieve KPIs, and effectively handle customer issues.
Prepare detailed sales reports outlining volume, potential growth areas, and expansion opportunities.
Maintains current knowledge of markets, customers, vendors, and competitors to drive business success.
Directs channel development and coordinates sales distribution, including establishing and assigning territories, quotas, and routing optimization.
Oversees development and retention of DSD accounts through direct team management.
Engages primarily with key customers (large, complex, or at-risk accounts) and supports sales representatives in relationship management, deal negotiation, and closure.
Represents the company at trade association events; may coordinate or lead special events on weekends or evenings.
Oversees location operations including staffing, training, inventory, financials, systems, and facilities to support revenue and financial goals.
Manages DSD team activities to meet objectives, including relationship building, performance tracking, issue resolution, and trade show participation.
Collaborates cross-functionally to support overall company initiatives.
Builds, develops, and retains a high-performing sales team and ensures succession planning is in place.
Establishes short- and long-term goals for teams and individuals, leveraging data to optimize performance.
Participates in daily staff activities and may coordinate route coverage.
Promotes and enforces safe workplace behaviors and strives to achieve all safety goals.
Conducts warehouse walkthroughs as needed.
Supervises staff in accordance with company policies and applicable laws.
May be asked to perform additional duties, as necessary.
Position Requirements

• High school diploma or equivalent required; bachelor's degree in a related field preferred
• 3 years of supervisory experience in a sales environment
• Must be at least 21 years old.
• Acceptable driving record required.
• DOT medical certification required.
• COVID vaccination may be required depending on route or customer requirements.
• Successful completion of a pre-employment physical required.
• Valid driver's license required; CDL may be required depending on location.
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint) and handheld point-of-sale systems preferred.
• Internal Only: Experience with Community Coffee, even if unrelated, may fulfill this requirement at the discretion of the hiring manager with approval from Human Resources

Foundational Competencies
Builds Trust
Continuous Learner
Customer Centric
Effective Communication
Integrity
Results Oriented
Additional Competencies
Assembles Effective Teams
Business Acumen
Decision Making
Navigates Complexity
Provides Guidance
Physical Demands/Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to do the following:
Frequently required to sit
Occasionally required to stand; walk; use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; and talk or hear.
Regularly required to lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles; The noise level in the work environment is usually moderate but may be moderately loud in warehouse areas

Our Values
Champion People
Inspire Creativity
Wow Our Customers
Serve Our Communities
Win Together
Community Coffee Company offers a competitive salary and benefits package including health, dental, vision, life insurance, 401(k), short- and long-term disability, paid time off and employee assistance program.
Community Coffee Company and its subsidiary companies will provide equal employment opportunities to all applicants and employees without regard to an applicant's or employee's race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. Community Coffee Company will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for a test or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law. Community Coffee Company will also provide reasonable accommodations to allow an employee to perform the essential functions of a position, as required by applicable law. This application is considered current for sixty (60) days only. At the end of this period, if you are still interested in employment, it will be necessary for you to reapply by completing a new application.