Service Concierge Customer Support Position
Life Time Fitness
Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
Operates as first point of contact for members and guests entering resort
Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
Serves as a key point of contact for new membership sales and member retention interactions.
Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
~ High School graduate or equivalent
Years of Experience:
~ Minimum of 1-2 years of experience in customer service or sales
Licenses / Certifications / Registrations:
Complete Retention Specialist Certification within 60 days of hire
Passion to serve others
Effective communication skills
Preferred Requirements
~ Bachelor's Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
- ...Membership Concierge III-PT The Membership Concierge III-PT delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute...Suggested
Life Time Fitness
Phoenix, AZ1 day ago - ...welcome guests at the front desk and help members along their fitness journey. You will greet members warmly, share information about memberships and personal training, and maintain a clean, inviting club environment to foster community. You will engage members through...Suggested
VASA Fitness
Phoenix, AZ15 hours ago - Cox Enterprises in Phoenix/Atlanta is seeking a Logistics Concierge Specialist II to deliver exceptional customer service across calls, emails, and chats. You will liaise with multiple departments to resolve issues and improve satisfaction, while meeting department metrics...SuggestedRemote jobWork at officeWeekend workAfternoon shift
- Cox Automotive in Phoenix/Atlanta area seeks a Logistics Concierge Specialist II for its Contact Center. You will deliver exemplary service to customers, clients and vendors, handling calls and messages while meeting department metrics. Requires reliability, problem-solving...Suggested
- Restore Hyper Wellness is seeking a Hyper Wellness Representative in our Phoenix studio to greet clients, conduct tours, and drive membership sales. You will build lasting relationships, educate guests on therapies, and tailor wellness plans that fit their goals. This...Suggested
$89.5k - $120.8k
...currently seeking an experienced Scheduler II with the ability to interact with a... ...~ No-Cost mental health tool and concierge with extensive work-life resources... ...~ Adoption Assistance ~ Gym Membership Discount Program The base pay range...H1bWork at officeFlexible hoursMortenson
Phoenix, AZ1 day ago- ...Concierge C2 Tactical Phoenix - Phoenix, AZ 85054 Job Summary Provide excellent customer service to our VIP customers in the... ...regular ammunition counts of range ammunition, class signups, memberships, social media marketing and other duties as assigned. Qualifications...
C2 Tactical
Phoenix, AZ1 day ago $22.55 per hour
...detail oriented; great communication skills; time management; bilingual preferred but not required.Position: Administrative Assistant II Shift: AM hours M-F Payrate: $22.55 per hourIn addition to the general job description below, the ideal candidate will also possess...Work at officeFlexible hoursShift workDHL
Tolleson, AZ5 days ago$15.15 per hour
Paradise Valley Unified School District is seeking a Counseling Clerk II at Paradise Valley High School in Phoenix, AZ. The role runs 9 months, 8 hours per day, with a starting date of immediately and a wage of $15.15 per hour. This non-interim position reports to the...Hourly payInterim roleImmediate start$21 - $33.5 per hour
...Administrative Assistant II Phoenix, AZ, USA; Sioux Falls, SD, USA; Troy, MI, USA We are a hybrid, remote-office company dedicated to growing our talent anywhere! We have onsite locations in: Sioux Falls, SD, Scottsdale, AZ, Louisville, KY, Troy, MI, Franklin,...Hourly payWork at officeLocal areaRemote work- DHL Supply Chain is seeking an Administrative Assistant II to support management with personnel records and clerical duties in Tolleson, AZ. The role involves payroll processing, data entry, and coordinating meetings and travel. The ideal candidate has at least two years...
- Paradise Valley Unified School District is seeking a Clerk II for the First Things First grant at the Foothills Campus. The role greets visitors, answers inquiries, and provides clerical support to the Family Resource Center and staff, helping connect families with resources...Work at officeWeekend workAfternoon shift
- Arthritis Knee Pain Centers is looking to bring a motivated medical receptionist onto our team! As Care Coordinator II You will be responsible for ensuring that our patients are well served and enjoy a long-term relationship with our practice. You will act as a liaison...Work experience placementPrivate practiceMonday to Friday
$5,000 per month
...Customer Service Representative II Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer...Contract workGenuine Parts Company
Phoenix, AZ2 days ago- ...Customer Service Representative II SunSoft Online is seeking a Customer Service Representative II for a contract opportunity with an Arizona state agency. In this role, you'll support a division that addresses client concerns on behalf of the agency's director, operating...Contract workLocal area
Nova 22 | A SunSoft Company
Phoenix, AZ1 day ago $119.6k - $215.4k
...key initiatives from concept to implementation, solving problems and delivering exceptional satisfaction. As an Engagement Manager II, you will be responsible for: Owning customer success and being the trusted advisor that helps customers achieve their desired...Work experience placementWork at officeRemote workAkamai
Phoenix, AZ1 day ago- ...Parents. You will greet visitors, answer questions, check dogs in and out of daycare, and share information about our packages and memberships. Training will be provided, and you may bring your own dog to work after successful completion. The role emphasizes strong...
- ...greet guests, answer questions, and manage check-ins and check-outs with care. You’ll share information about daycare packages and memberships, contributing to a friendly, dog-loving culture and a strong team environment. Successful candidates thrive on fast-paced days,...
- Verra Mobility Corporation is seeking a Customer Care Specialist II in Phoenix to support rental car customers with tolls and violations inquiries. The role emphasizes a positive, empathetic, and professional approach to information delivery and resolution. You will use...
$75k - $100k
...Client Success Manager II Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals...Work at officeShift work3 days per week1 day per weekLuxury Presence
Phoenix, AZ1 day ago- ...Customer Service Associate II Your positive, friendly disposition and eagerness to get things done make you the right person for our Customer Service Associate II position. Join our team today and let's create an inviting shopping experience for our customers. Your...Contract workPart timeLocal area
- ...Customer Care Specialist II The primary responsibilities of the Logistics Concierge Specialist II in the Contact Center are to provide exemplary customer service to our customers, clients, and vendors while meeting and exceeding department metrics. This position may...Live inWork at officeRemote workVisa sponsorshipFlexible hoursWeekend workAfternoon shift
- ...improve and serving customers come join our exciting team! Essential Responsibilities What you'll do: As a Customer Care Specialist II you will provide customer service to rental car customers by addressing inquiries pertaining to tolls and/or violations. You will...
$20 per hour
...This is where you can bring your compassion for others while building your career. Job Description Customer Service Representative II - Bilingual (English/Spanish) Start date: November 30th As a Billing Customer Service Representative, you'll provide our members with...Hourly payFull timeWork at officeMonday to FridayFlexible hoursShift work$17.2 per hour
...Customer Service Representative - Billing II (Bilingual - English/Spanish) As a Billing Customer Service Representative, you'll provide our members with the information they need to make better decisions about their health, helping them get access to the right care...Hourly payFull timePart timeWork at officeMonday to FridayFlexible hoursShift work- ...Arcadia spa. This part-time, hourly, non-exempt role handles all point-of-sale processes, answers phones, schedules clients, oversees membership sales, and ensures a smooth end-to-end appointment flow. You will manage nightly reporting, cash and transaction handling, and...Hourly payPart timeNight shift
- UMB Bank's Corporate Trust group is seeking a Relationship Manager II to serve as the main client contact, delivering exceptional service across a portfolio of institutional accounts. You will support billing, closing transactions, and cash/investment activities while...
- ...Support securityefforts by monitoring traffic flow, guest activity, and unattended items. · Collaborateclosely with Front Office, Concierge, Valet, and Housekeeping teams to ensureflawless guest experiences. Qualifications Previous luxury hospitality experience preferred...Local areaFlexible hoursNight shift
- Front Desk / Guest Service Agent - Best Western Downtown Phoenix Best Western Downtown - Phoenix AZ 620 North 6th Street, Phoenix, AZ, USA 16.00 per hour DOE Hourly Part Time Benefits include medical insurance, dental and vision coverage, and 401k coverage. Front Desk/...Hourly payPart timeSeasonal workShift work
Sunridge Hotel Group
Phoenix, AZ4 days ago $75k - $95k
...development, part approvals, inspection, remediation, self-release, and full-time surveillance. Overview: As a Client Success Manager II at SQA Services, you will play a pivotal role in supporting SQA’s client-facing interactions while driving contract renewals, client...Permanent employmentFull timeContract workTemporary work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Concierge Customer Support Position. Be the first to apply!
