Head of Facility Management

Overview The purpose of this position is to provide leadership and management for the facilities organization at a specific location, set of buildings, or campus environment. The Facilities Manager is charged with the day-to-day implementation of policies, procedures, programs and workplace services delivery that provides a well-managed and well-maintained building. An emphasis of this role is placed on a positive response to the concerns and needs of the tenants, environmental health and safety, and quality programs, in coordination with the client's goals and objectives. This position coordinates the activities, financials, vendors and manpower required for current and future needs of the building and operations.

Responsibilities Lead the day-to-day operations of assigned facility(ies) or campus, ensuring delivery of best-in-class services across custodial, life safety, site services, landscaping, interior plant maintenance, snow removal (where applicable), pest control, and general maintenance

Ensure all services are delivered in alignment with client expectations, C&W policies, and applicable regulatory requirements

Supervise and develop a cohesive, high-performing team of coordinators, fostering a culture of responsiveness, professionalism, inclusion, and safety. Provide effective hiring, coaching, performance management, and motivation

Maintain a strong field presence to support operational excellence and team engagement

Oversee all vendor and contractor relationships, including scope development, quote review, purchase orders, scheduling, on-site supervision, and performance validation

Ensure all contracts are reviewed regularly, competitively bid as required, and that the associated invoicing aligns with contract terms in collaboration with our on-account procurement and finance team

Respond promptly and positively to tenant and occupant needs, ensuring issues are resolved in accordance with service level agreements and client objectives

Utilize CMMS and other C&W/client platforms to manage work orders, preventive maintenance, and asset tracking. Monitor trends through data analysis, regular usage of BI dashboards, and reporting

Ensure timely and accurate completion of all site-specific documentation and compliance reports, including manuals, logs, safety documentation, insurance certificates, and regulatory filing

Prepare and manage operating budgets, forecasts, and financial reports. Ensure compliance with financial controls and meet performance targets

Support the development of long-term capital plans and cost-reduction initiatives. Make informed recommendations for capital investments and facility improvement

Promote a culture of safety by providing training, resources, and leadership that ensures environmental health and safety standards are met or exceeded

Understand critical systems and assets, their operational impact, and associated risks. Ensure appropriate preventive maintenance, change management, and contingency planning are in place to support 100% uptime

Qualifications and Required Skills Associates’ degree in Facilities Management, Building Operations, Business, or a related discipline is required. Bachelor’s degree is preferred

Minimum of 5-7 years of experience in commercial high-rise, campus environment, property portfolio management and/or industrial real estate, with a focus on facility management. Property management experience is also welcome

Demonstrated expertise in maintenance, construction, vendor management, financial oversight, and comprehensive property operations

Experience managing teams of 3+ team members is required

Additional Qualifications Industry certifications such as Certified Facility Manager (CFM), LEED O&M, or BOMA credentials are preferred

Proficiency in contract language and management agreements

Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is required

Strong financial acumen, including budgeting, forecasting, and financial tracking

Experience with CMMS/Work Order Management systems and BMS operation is desirable

Experience with Yardi, Ivalua, and/or other financial management software is preferred

Reasonable accommodation may be submitted to enable individuals with disabilities to perform the essential job functions. Environment: This job operates in a professional office or commercial building environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Work could include unusual elements such as extreme temperatures, toxic chemicals, biohazardous materials, dirt, dust, fumes, smoke, and/or loud noises. Ability to perform work wearing Personal Protective Equipment (PPE) if required. May require regular travel between properties in varying weather conditions. Physical: Considerable physical activity may be required. of equipment. Vision: See in the normal visual range with or without correction; reading computer screens and printed documents. Hearing: Hear in the normal audio range with or without correction.

Based on client need, may require extended periods of time without relief for priority/emergency situations, overtime, shift work, or on-call duties. Must be willing and able to support after-hours/weekends building-related activity as required. Employment is contingent upon legal documentation establishing identity and eligibility to work in the US, drug testing, criminal background check, education verification, and reference checks.