Customer Service Officers

Quick Lane Service AdvisorWe are looking for a Quick Lane Advisor to join our growing team! The right candidate will have a strong customer service background. The day-to-day duties include assisting customers with their service needs, recommending maintenance, and coordinating with technicians to ensure timely and accurate service.About Foundation AutomotiveWe are a fast-paced, high-performing automotive dealership focused on delivering an exceptional customer experience while driving strong results. Our team environment is built on accountability, energy, and a commitment to success.We believe in promoting from within and providing clear internal growth opportunities for employees who are motivated and ready to advance their careers. Our dealership is located in a prime, high-traffic area, offering consistent opportunities and strong earning potential.We also invest in our team through ongoing training and development, ensuring you have the tools, knowledge, and support needed to succeed and grow in the automotive industry.ResponsibilitiesGreet customers promptly and assist with their service needs in the Quick LaneWrite service tickets and document customer concerns accuratelyRecommend maintenance services based on vehicle condition, mileage, and manufacturer guidelinesCommunicate directly with technicians to ensure services are completed efficiently and correctlyKeep customers informed on service progress, timelines, and any additional recommended workProvide estimates for services and obtain customer approvalsEnsure a smooth and efficient service experience from check-in to check-outMaintain a clean, organized, and professional service drive areaQualifications12 years of customer service or automotive service advisor experience preferredHigh school diploma or equivalentPrevious dealership or automotive experience is preferredStrong communication and interpersonal skillsAbility to multitask and work in a fast-paced environmentBasic computer skills and ability to learn dealership management systemsPositive, friendly attitude, along with an eagerness to improveEnjoy working in a dynamic environmentTeammate with ability to collaborate with others effectivelyAbility to learn new technology, service procedures and specificationsValid driver's license and clean driving recordFoundation Automotive Corp is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.