Senior Sales Engineering

Sales Engineer

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time.

More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We're now leading the shift to Agentic AI: intelligent agents that don't just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

Sales Engineer, you'll own running demos and proof of concepts, including the gathering of success criteria, system configuration, admin training, user training, and troubleshooting. You'll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You'll possess an in-depth knowledge of Dialpad's products and services, relating this knowledge in a way that is understandable to non-technical customers.

Manager of Sales Engineering, with preferred working hours dependent on the location of the Enterprise Sales team that will be supported.

Dialpad's Sales Engineers will contribute to our Enterprise Sales team by building technical relationships with prospects, delivering compelling product demonstrations, and running high-touch proof of concepts. In this role, our Sales Engineer will help businesses solve complex communications problems felt by everyone around the world.

Dialpad's Sales Engineering team plays an essential role in providing pre-sales technical support for all Dialpad products and services. This team aligns closely with Sales, Product, Engineering, Customer Success, and Support, as well as all levels of management on customer accounts.

Learn the many technical tools the Sales Engineering team uses to test network environments.

Complete a Sales Engineering Demo Certification.

Partner with the Enterprise Sales team throughout the entire sales process.

Provide technical closure in sales opportunities.

A technical curiosity and an excitement about delivering a technology solution that delights our customers and solves real business problems.

Enterprise-level Sales Engineering experience with a SaaS, UCaaS, or CCaaS company.

Experience working with C-level and Executive-level prospects and customers.

Dabbles in scripting languages such as JavaScript and Python.

Work at the center of the AI transformation in business communications

Build and ship agentic AI products that are redefining how companies operate

Join a team where AI amplifies every employee's impact

Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.