Front Desk Receptionist - Hotel - 3rd Shift

Front Desk Agent
"Join the Delta Willowbrook Hotels Family and Build a Legacy of Hospitality!"
Job Type: Full-time
Pay: $16- $18 per hour
Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends
The Front Desk Agent is responsible for providing excellent customer service, managing reservations, and maintaining professional relationships with guests. This role involves various clerical duties and requires prompt and courteous resolution of customer inquiries and issues.
Receive and process reservations via phone, fax, and mail.
Enter reservations into the computer system and provide additional information.
Verify pricing, discounts, and billing information, and notify customers of room features and availability.
Understanding of basic hotel operations, including reservations, guest check-ins and check-outs, and customer service protocols.

Customer Service:
Process customer payments and post applicable charges.
Inform customers of credit holds and conduct customer surveys.
Keep customers informed of company policies, procedures, and account statuses.

Maintain the company's professional reputation by providing superior customer service.
Coordinate with the Accounting Department regarding customer credit status.
Safeguard guest information, including but not limited to: Personal information, address, room numbers, credit card numbers, etc.

~ Education/Certification: High school graduate or equivalent.
Experience: Customer service and data entry experience preferred.
Strong typing abilities and proficiency with PC, calculator, and office equipment.

Employee hotel room discount
Holiday pay
Paid training
Professional development assistance
Be Authentically You: Join a team that values diversity and lets you bring your whole self to work every day.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Delta Willowbrook:
Delta Willowbrook is dedicated to creating a workplace that is inclusive, diverse, and fair for everyone. We provide equal employment opportunities to all, regardless of characteristics such as race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity, immigration status, ancestry, age, marital status, veteran status, or disability. Our hiring decisions are based on the needs of the business and the merits of each applicant, including their qualifications, experience, skills, availability, cooperation, and job performance.