Managing Head of Retail Sales

Responsible for the management of Account Executives and broker relationship building within a Sales area, focusing on wholesale and correspondent lending. Responsible for achieving sales goals on a monthly, quarterly, and annual basis. Promote Carrington’s loan programs including Non-Agency/Non-QM, Government, Conventional, 2nd Mortgages, and other specialty lending products. Provide day-to-day mentoring, coaching, training, and broker relationship building, sales region development and management guidance to assigned staff. Perform all duties in accordance with company policies and procedures and all state and federal regulations. In addition to management responsibilities, this role may have personal production according to parameters established by and on accounts approved by Senior Management. The target pay range for this position is up to $70,000.00 + Incentive.

Responsible for achieving sales goals on a monthly, quarterly, and annual basis.

Carries out supervisory/management responsibilities in accordance with the organization’s policies and applicable laws, including hiring and training employees; planning, assigning and directing work; monitoring performance; addressing complaints; Manage and coach direct reports to achieve region objectives and sales goals, including establishing appropriate timelines, monitoring progress, and course correction as necessary.

Mentor, coach, and assist Account Executives in building & maintaining exceptional relationships with brokers and setting up new broker relationships.

Provide oversight to Account Executives in communicating changes in Carrington loan programs, rates and/or policies to brokers.

Supervise loan submission, maintain high levels of service, and manage for high quality and timely results within an assigned sales region.

Responsible for timely completion of regional sales forecasts.

Prepare daily, weekly, and monthly production projections and report projections/findings to management.

Ensure that Account Executives are updating CRM system with sales activities, marketing efforts, and broker/contact records they are soliciting.

Review and validate completeness of new broker applications submitted.

Resolves any sales or operational issues that may arise in the most efficient manner and in line with company guidelines.

Partner with operations staff to ensure expedient process of file flow.

Responsible for communicating, implementing and maintaining marketing strategies and policy and procedure changes within assigned region.

Ensure that all sales activities and operations are performed in compliance with local, state and federal lending regulations and laws.

Participate in the development and facilitation of training and presentations for sales meetings, training sessions, etc.

Assist senior sales leadership in the budgeting process and development of regional goals.

Demonstrated sales management skills

• Excellent knowledge of the mortgage origination process
• Complete understanding of credit, title, escrow, underwriting, loan processing and closing functions
• Knowledge of Carrington policies, procedures, guidelines and organization structure
• Knowledge of underwriting guidelines and investor requirements generally in the mortgage industry with ability to learn the Carrington specific policies
• Ability to learn quickly and retain information about Carrington, its sales process flow, its products and the specialty lending industry
• Ability to follow CMS Mortgage Lending loan protocols
• Excellent customer service, leadership and management skills
• Knowledge of Customer Relationship Management (CRM) systems, or ability to learn it
• Familiarity with MS Office Suite (Word, Excel, PowerPoint).
• Bachelor’s degree or equivalent work experience
• 3 – 5+ years’ experience in mortgage origination, preferably in a multi-state company required.
• Minimum 2 years experience in government mortgage products required.
• Minimum 2 years experience in non-agency/Non-QM mortgage products required.
• Previous experience building Account Executive teams in the mortgage industry required, preferably in a sales management role.
• Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. Ability to market faster and more efficiently inside the operation.

Superior service levels offered to the broker as you’re inside presence ensures every step of the loan process is handled in the most efficient manner possible.

Professional account manager’s partner with you and your brokers to add value every step of the way.

Base pay plus an industry leading commission plan.

Take over existing accounts.

Comprehensive healthcare plans for you and your family. Access to several fitness, restaurant, retail (and more!) Customized training programs to help you advance your career.

Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.

Educational Reimbursement.

Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

#It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.