Client Services Rep - A

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record. Provide superior and quality customer service; provide customers efficient and accurate transaction processing; Will be involved in ordering, receiving, verifying, and distributing cash
Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks
Admits customers to safe deposit boxes (most locations)
Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line.
Follows teller over/short policy
Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts
Identifies customers and cashes checks or refers customers to management for authorization to cash checks
Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded
Provides additional customer services and information including Cashier’s Checks, Savings Bonds, Stop Payments, and Certificates of Deposit
Promote and maintain positive relations with all contacts, customers and potential customers
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
Comply with all department, company, and regulatory policies and procedures
Contribute to the fulfillment of department and company objectives and goals
High school diploma or equivalent

Strong customer relation skills

• Relevant computer skills
• Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud
• Some clerical, administrative, cash handling, sales or customer service experience -- Preferred
• Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred
• In-depth knowledge of all bank deposit products and policies – Preferred
• Monday – Friday and Every other Saturday from 8:30 a.m. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Hiring Salary Range: Starting base pay $18.50 - $21.00 per hour plus bonus.

• Company Paid Life Insurance
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”