Field Engineering Tech

Field Engineer Avaya (Connecticut)

Waterfield Tech enables companies to select, design, and deploy tailored customer engagement solutions from the world's leading providers enhanced by cutting edge Applied AI. The results are happier customers, enhanced insights, and lower costs. Once live, we empower companies to support, optimize, and modernize those solutions and AI applications, leading to lower risk and increased efficiency. Our client-centric process and track record of success have earned the trust of clients around the world when it comes to customer interaction.

We value our peopletheir diversity, their dedication, and their commitment to customer satisfaction. All in all, it's a pretty cool place to be and we're growing our global team of engineers, sales professionals, and creative souls.

The Avaya Field Engineer plays a critical role in ensuring the successful execution of Managed Services support contracts and technical projects for implementation and upgrades, primarily involving on-site installations, maintenance, troubleshooting, and customer support of Avaya telephony and Contact Center solutions. This position requires a combination of technical expertise, problem-solving skills, and excellent communication abilities to deliver high-quality services and maintain client satisfaction. The Field Engineer works in diverse environments, collaborating with cross-functional teams and providing technical solutions in the field.

On-Site Installation and Deployment:

Travel to client locations throughout the state of CT to install, configure, and commission Avaya systems, equipment, or solutions.

Collaborate with project managers and clients to understand project requirements and ensure accurate implementation.

Technical Troubleshooting and Support:

Diagnose and resolve technical issues on-site related to Avaya solutions, ensuring minimal downtime for clients.

Provide field support for incident management, troubleshooting and parts replacement on Avaya legacy and current platforms

Provide expert-level support for hardware, software, and network-related problems inherent to or integrated with Avaya solutions.

Preventive Maintenance:

Perform routine maintenance activities to ensure the optimal functioning of Avaya systems and equipment.

Conduct inspections, tests, and updates to identify and address potential issues before they escalate.

Create and maintain detailed documentation, including installation procedures, troubleshooting guides, and technical reports.

Collaboration and Training:

Collaborate with internal teams, including engineering, sales, and support, to share insights and improve overall service quality.

Train clients and end-users on the proper use and maintenance of systems and equipment.

Apply new knowledge to improve service delivery and efficiency.

Ensure compliance with relevant regulations and standards in the field.

Minimum of 5 years of proven experience in Avaya-based field engineering working on projects and support. Strong understanding of hardware, software, and network systems.

Willingness to travel extensively to client sites, often on short notice.

Familiarity with Avaya industry-specific tools, software, and equipment.

Ability to work nights and weekends as customer work requires and participate in an on-call rotation

Ability to lift equipment and or tools up to 20 pounds.

Hand-eye coordination and manual dexterity to operate equipment and perform tasks such as assembling or disassembling machinery or devices.

Vision: Normal or corrected vision to work with small parts and/or read schematics or technical manuals.

Normal or corrected hearing to communicate with colleagues or customers.

Agile and able to work in tight spaces such as server rooms, data centers or other.

Waterfield Tech believes that all persons are entitled to equal employment opportunity and does not discriminate against its Employees or applicants because of race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, citizenship status, disability, protected medical condition, military status, genetic information, or any other basis prohibited by applicable federal, state, or local law. This policy extends to all aspects of our employment practices including, but not limited to, recruiting, hiring, training, discipline, promotion, transfers, compensation, benefits, leaves of absence, termination, and all other terms and conditions of employment.