IT Helpdesk / Junior Sysadmin

At MotivHealth, we're looking for a Junior System Administrator to join our IT team and help keep our industry leading technology platforms running smoothly. If you're early in your career and eager to grow, this is a great opportunity to gain hands‑on experience in a healthcare technology environment, all while learning alongside a supportive team of senior IT professionals.

HOW YOU’LL MAKE AN IMPACT:

Provide day-to-day support for internal systems, servers, and network infrastructure.

Assist with user account setup, access management, and permissions across internal platforms and applications.

Support administration of Microsoft365 and other SaaS applications, including basic user, license, and access management within Entra ID, Intune, and Outlook.

Monitor system performance, troubleshoot issues, and elevate more complex problems to senior IT staff.

Support maintenance of eligibility, claims, and benefit administration systems, ensuring uptime and data integrity.

Help maintain compliance with HIPAA and other regulatory requirements related to data security and system access.

Assist with patch management, software updates, and routine system maintenance.

Support onboarding/offboarding processes by provisioning and deprovisioning system access for employees.

Document system configurations, processes, and troubleshooting steps for internal knowledge base.

Respond to internal help desk tickets and provide timely resolution or escalation.

Collaborate with IT, claims, and underwriting teams to support data integrity and system reliability.

Assist in backup and disaster recovery processes.

WHAT YOU BRING:

2+ years of experience in a system administration, IT support, or help desk role (internships/relevant coursework considered).

Basic understanding of network infrastructure, servers, and Windows, macOS, and Linux environments.

Familiarity with Microsoft365 applications and administration (Entra ID, Intune, Outlook, SharePoint, Teams) and general comfort navigating and supporting cloud-based/SaaS applications.

Basic scripting skills (e.g., PowerShell/Bash/Python) and familiarity with AI tools, with the motivation to find ways to automate repetitive tasks.

Familiarity with data security principles, especially in a regulated industry (healthcare/insurance experience a plus).

Strong troubleshooting skills and a desire to learn from more experienced IT staff.

Effective written and verbal communication skills.

Ability to manage multiple support requests and prioritize effectively.

Relevant certifications (e.g., CompTIAA+, Network+, or Security+; Microsoft certifications such as SC-900/AB-900) preferred, but not required.

Willingness to participate in a rotating on‑call schedule, including occasional after‑hours support.

HOW WE SUPPORT YOU:

5% annual bonus based on company profitability

Affordable health, vision, and dental insurance for you and your family

Company contributes up to $2,300 to Health Savings Account annually

Wellness program that contributes additional money towards your HSA

Automatic 3% contribution into retirement plan

Career development and growth opportunities

Flexible Time Off & 10 paid holidays per year

MotivHealth is a dynamic and mission‑driven health insurance company dedicated to disrupting the status quo by making healthcare simpler and more affordable for our members. We believe in empowering our members to take control of their health and financial well‑being. Our innovative approach requires a team of passionate, talented individuals who aren't afraid to challenge conventional thinking and build solutions that truly make a difference. If you're looking to contribute your skills to a company that values innovation and positive impact, MotivHealth is the place for you.

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