Logistics Freight Handler

Freight Handler LeadThis role is mission-critical to maintaining on-time, damage-free throughput across our Charlotte terminal. The Freight Handler Lead ensures freight moves predictably and safely from dock to staging, directly impacting transit times, customer satisfaction, and cost-to-serve. Success means measurable reductions in damage and rehandling, faster dock cycle times, and a reliable, accountable crew that executes to our Smart Network™ standards. You will translate strategic service commitments into repeatable dock-level systems, lead a small team to deliver flawless handling, and be the on-site owner of safety, quality, and throughput.Own shift priorities, assign tasks, and verify completion against work orders and oral instructions.Protect Freight Integrity and SafetyEnforce handling standards and observe, correct, and report unsafe practices; Maintain hazardous materials compliance and verify forklift and hoist operations meet safety protocols.Drive continuous improvement by documenting root causes for damage and implementing corrective actions.Coordinate with operations and maintenance to keep equipment and work areas operational and clean.Develop People and CapabilityCoach freight handlers on safe, efficient techniques and cross-functional expectations.Monitor performance, provide feedback, and support training for forklift qualification and hazardous materials handling.Build a resilient shift team that can execute under limited structure and changing priorities.Influence Business PerformanceTrack and report key metrics (damage rates, cycle time, load accuracy) and use data to prioritize actions.Partner with Operations Supervisor, dispatch, and OTR teams to align dock throughput with network schedules.Own shift-level accountability for customer-facing outcomes and operational cost drivers.We're not just moving freight; we're reimagining long-haul shipping. Our Smart Network™ offers more direct long-haul metro-to-metro routes than any other nationwide LTL carrier in the United States, with service extending into Canada and Mexico and terminals across 40+ metro markets. Powered by AI and machine learning, our operations platform ensures real-time tracking, custodial control, and full shipment visibility. With driver teams executing over-the-road (OTR) moves — and no freight moving on rail — customers experience industry-leading transit times, minimal rehandling, and dramatically reduced risk of loss or damage.Our 900+ owner-operators benefit from scheduled freight, fewer touches by design, consistent long-haul density, and a differentiated metro-to-metro model that creates predictable earning opportunities.This precision and performance have earned Roadrunner national recognition by over 3,000 shippers, and was ranked this year #1 in Operations, #1 in Technology, and #1 in Value in the Quest for Quality Awards, as well as honors as a Top 100 Trucking Company by Inbound Logistics and a Top Tier Service Carrier by Mastio.Roadrunner is building something special with great people, a winning culture and a differentiated service offering in the marketplace.