Senior Loan Processor - Fully Remote

Senior Portfolio Loan Consultant Our mission is to create exceptional experiences for our customers that help them achieve their dreams, and we are looking for exceptional people who have the talent and passion to help us make those dreams come true. Looking for a career with a great company culture, potential for growth, and the opportunity to make a difference in the lives of others? At North American Savings Bank (NASB), we deliver best-in-class customer service and the right financial solutions to help our customers achieve their dreams, whether it's buying their first home, planning for retirement, or anything in between. We believe that exceptional customer service starts by cultivating an exceptional work culture—one that recognizes and rewards hard work, provides the right tools for success, and believes that healthy, happy associates are the foundation of a strong organization. We are currently looking for a Senior Portfolio Loan Consultant to join our Portfolio team. Portfolio Loan Consultant will be responsible for proactively supporting inbound phone and email consumer leads to maximize conversions. With our technology advancements available you will be able to leverage our industry-leading products, combined with outstanding customer service, to build a loyal customer base and generate repeat/referral business through a “customer for life” mentality. A Senior L oan Consultant will exhibit a high motivation for success, sound judgment, independent decision making, and ability to follow all guidelines, policies and procedures established by the Bank and its Investors. A Senior Portfolio Loan Consultant will have the ability to sell bank products in all 50 states. Leading through large volume of 3rd party and bank provided leads daily while also updating the lead records accurately in our lead management system in a manner consistent with company guidelines/policies.

Collect all applicable information from the customer before submitting the file to processing/underwriting to ensure file quality expectations is met.

Originate loans for new and existing customers while meeting all company and compliance guidelines/policies.

Works closely with the operations to help address and facilitate problem solving on escalated issues and to find resolutions timely.

Work closely with your Transaction Coordinator to ensure a positive customer experience from origination to close

Maintain a collaborative and professional working relationship with internal customers to ensure ongoing relationships is built and KPI and SLA requirements is met.

Provide superior internal and external customer service that will exceed the customer's expectations.

Complete required periodic training for regulatory compliance in accordance with state and federal laws.

Maintain a work schedule and required working hours consistent with departmental policy, which will include some evening and weekend hours as needed.

Bachelor's degree in Finance/Accounting or related field preferred.

Minimum of 3+ years mortgage lending sales, with documented sustained production history and verifiable income and 3+ years of functional working knowledge of Residential Lending sales and operations experience.

Ability to understand and lead through complex transactions, multiple property types, markets, and varying loan structures and their impact on security of collateral.

Ability to give cogent financial advice to customers based on individual discretion and judgment.

ability to collaborate, manage and expand relationships both external and internal customers

Ability to effectively lead and drive a high level of production while delivering a consistently exceptional customer experience through KPI and SLA expectations

Promote an effective environment across business functions to help provide resolution within teams. Highly motivated with the ability to work autonomously with limited supervision.

Work Environment This position will work remotely - Open to remote candidates in the following states : AZ, DE, FL, IA, IL, IN, KS, MO, NC, NE, NH, OH, PA, TX, WV Vaccine Policy NASB requires all employees to be vaccinated. Comprehensive health insurance options including medical, dental, and vision coverage.

• 401(k) retirement plan with immediate employer match.
• Generous paid vacation, sick and personal days. Plus, enjoy a bonus day off for your birthday!
• Exclusive mortgage and banking benefits.
• Paid holidays, volunteer time off, and free parking at NASB facilities
• Employee referral bonuses and internal training programs to help you reach our career goals.

The is not to be construed as a contract for employment. North American Savings Bank (NASB) is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants for employment without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.