Head of Client Support Services

Patient Service Supervisor
Envision Imaging is seeking a Patient Service Supervisor to join our team in Allen! Monday - Friday 8:00AM - 5:00PM | Position Pay Range: $48,320 - $60,400 This position requires attendance of a 2-week training period at our North Arlington office
The Patient Service Supervisor (PSS) is the direct supervisor for the Patient Care Team. The dedicated role ensures their team is providing an exceptional patient care experience to all patients, guests, and referring provider offices. The PSS is responsible for center performance relating to patient satisfaction, patient intake, schedule adherence, optimization of the schedule, and technologist collaboration. The PSS is responsible for assisting with administrative & clinical tasks as needed for each role and providing back up to the Patient Care Team as needed. The PSS handles time off requests & timecard system corrections, joins supervisor scheduled trainings, and remains current with Corporate trained reporting. The position also maintains assigned worklists in a timely manner. The PSS works closely with the Performance Improvement Team to ensure all new hires are scheduled for training and assist with continued training for new and existing employees.
Essential Functions

1. Support leadership by communicating: company messages, workflow barriers, patient complaints, and staffing challenges.
2. Motivate team members while managing center goals which include budgeted volumes, HIE compliance, and ensuring HIPAA compliance is maintained at all times.
3. Maintain cashbox and manage bank deposits per handling policies.
4. Serve as a resource for questions and/or issues for both patients and/or employees. Elevate concerns to leadership as needed.
5. Manage eRIS Center workflow including the delinquent queue and billing complete queues.
6. Perform payroll functions to include approving timecards and time off requests.
7. Provide performance management to Patient Care Team to including hiring, terminating, coaching, and development. Engage with Manager as needed.
8. Oversee front office workflow through engagement with team, providing direct support of tasks when needed.
9. Ensure all screening questions are completed to provide spectacular service and assist the authorization team in obtaining necessary documentation for insurance authorizations.
10. Respond, complete, and forward medical records to appropriate department when requested. Scan and email all billing paperwork (request for insurance updates, refunds, etc).
11. Attend lead meetings hosted by the Performance Improvement Team and communicate updates to all team members.
12. Adopt established best practices and incorporate corporate reporting to ensure center alignment.
13. Order supplies for office, waiting room, etc.
14. Other duties as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies

1. Communication Proficiency.
2. Organizational Skills.
3. Time Management.
4. Problem Solving/Analysis.
5. Strategic Thinking.
6. Collaboration Skills.

Supervisory Responsibilities
This position provides daily leadership and operational support to the Patient Care Team. This position is responsible for hiring employees and conducting performance evaluations.
Work Environment
This job operates in an outpatient clinical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.
Travel
No travel is expected for this position.
Job Qualifications
Minimum Qualifications/Experience:
Three plus years' experience in customer service healthcare environment preferred
Previous supervisory or lead experience - preferred
Detail oriented, self-motivated, a problem solver and a team player
Ability to navigate multiple computer screens and browsers quickly and accurately
Ability to excel in a very fast-pace team environment
Ability to continuously "exceed" company and customer expectation
Strong communication skills & professional demeanor
Education/Certifications:
~ Minimum of High School diploma or equivalent (GED) continuing education preferred.

Additional Eligibility Qualifications
None required for this position.
Compliance
Adheres to Envision's Code of Conduct and Compliance Policies and attends annual Compliance training as set forth by the Company.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Other duties may be assigned as needed by supervision.
Company Benefits
Below is a list of benefits that are offered to employees, once eligibility is met.
Health Benefits: Medical/Dental/Vision/Life Insurance
Company Matched 401k Plan
Employee Stock Ownership Plan
Paid Time Off + Paid Holidays
Employee Assistance Program
OSHA Exposure Rating: 1
It is reasonably anticipated NO employees in this job classification will have occupational exposure to blood and other potentially infectious body fluids.
Envision Radiology is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by application federal, state or local law.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Envision Radiology