Concierge *Urgent*

Overview The Concierge is a hospitality professional responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building.

The Concierge provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service.

Greets residents/guests upon entry, responds to requests, questions, and any other needs.

Makes reservations, recommendations to restaurants, bars, and clubs to residents and their guests.

May Documents issues or transactions as needed.

Develops an understanding of Association policies and requirements.

Develops an understanding of appropriate department/person to support when an escalation for resolution is needed.

Answers phones promptly, with an ability to answer questions/requests, while understanding support resources when needed.

Escalates concerns/issues to Property Manager for immediate resolve when necessary.

Logging all packages and tracking them until pick-up by or delivery to resident, when applicable.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma or equivalency required.

Excellent customer service skills including strong conflict resolution and de-escalation techniques.

Ability to project a professional and knowledgeable demeanor

Intermediate command of computer hardware/software, specifically Microsoft Office Suite.

Multiple language fluency is desirable, but not necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Easily navigate the property/building as required to meet the job functions.

Extensive use of fingers for typing and visual use of the computer monitor.

Handle, grasp, feel objects and equipment.

Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone.

Ability to respond verbally in an understandable, professional manner in person and over the telephone.

All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws.